OptosAdvance Review Exception Error
Abstract:Issue: When attempting to review OptosAdvance images on Windows 8 or 10, you receive an OptosAdapter LaunchAdvancedReview exception error. Resolution: Ensure that your security permissions...
View ArticleDymo Label Printer Not Printing
Abstract:Problem: You are unable to print using your DYMO LabelWriter 400 or 450. You may receive an error message that states, "Please make sure you have installed the DYMO printer...
View ArticleHow do I refund a patient credit?
Abstract:Prior to refunding a patient credit, the patient must have a credit (unapplied amount) on their account. To refund a patient credit in OfficeMate v10.5 or above: Open a patient’s receipts and...
View ArticleHow do I post an insurance check/EOB that has a negative amount?
Abstract:Problem: You receive an insurance check or EOB with a negative amount. The article helps you resolve the following problem scenarios:You receive an EOB with a negative total amount.You receive...
View ArticleMarco & Topcon Equipment Interfaces Not Working/Error 3021
Abstract:Issue: The Marco and Topcon ExamWRITER equipment interfaces stop working after upgrading to ExamWRITER v12 or you receive error 3021 in LoadDBPresentingAidedVAData (Either BOF or EOF is True,...
View ArticleHow do equipment interfaces work in a network?
Abstract:The Marco, Topcon, Huvitz, Eagle Eye, Reichert, and Humphrey ExamWRITER equipment interfaces save equipment data to the ExamWRITER database, which then can be accessed by all computers...
View ArticleHL7 Interface Overview
Abstract: The information in this article applies to you if you are using OfficeMate/ExamWRITER 12.0.3 and you purchased the HL7 interface to integrate with your supported existing practice management...
View ArticleCurrently Unable to Connect to the ePrescribe Site
Abstract:Untitled DocumentIssue: While attempting to open the ExamWRITER ePrescribing site, you receive an eRX Interface error that states, "Currently unable to connect to the ePrescribe site. Please...
View ArticleExamWRITER and Eyefinity EHR Optovue Equipment Interface Not Working
Abstract:Untitled DocumentIssue: You are unable to use the Eyefinity EHR or ExamWRITER Optovue equipment interface. Note: This issue will be resolved in OfficeMate/ExamWRITER 14.0. Resolution: Navigate...
View ArticleTopcon IMAGEnet Equipment Interface Support Ending (ExamWRITER & Eyefinity EHR)
Abstract:The Topcon IMAGEnet 2000 and IMAGEnet Lite equipment interface will no longer be supported and working in ExamWRITER 14.0. With the redevelopment of OfficeMate/ExamWRITER using the .NET...
View ArticleLinking Optos & ExamWRITER Patients
Abstract:If you began using Optos before ExamWRITER, your Optos Patient IDs will be different than your ExamWRITER patient numbers; therefore, your Optos and ExamWRITER patients will not be linked to...
View ArticleI would like to install the OfficeMate Suite on a new computer and network...
Abstract:Although Eyefinity does not support hardware and network issues, we have prepared two documents that will help you map your network drives and share your data folders so that you can view...
View ArticleCan I export the Internal Marketing report in XLS format without a header at...
Abstract:Yes, if you are using OfficeMate 12.0 or below. To export the data only, perform the following steps:Opent the Reports, Statements, & Graphs window and click the Internal Mareting...
View ArticleCreating an Export File for Statements
Abstract:If you are submitting exported statements to a vendor, export the statements in OfficeMate using the MS Excel 97-2000 or MS Excel 97-2003 (data only) format and save the export file in the...
View ArticleOfficeMate & ExamWRITER Paper Stock Specifications
Abstract:Letters & ListsPrint letters using 8½" x 11" paper stock or office letterhead.PostcardsPrint correspondence postcards using postcard stock with four cards on 8½" x 11"...
View ArticleCan I print frame tags and labels from OfficeMate?
Abstract:Yes, you can print frame tags and labels from within OfficeMate. Use the Dymo LabelWriter 400 or 450 printer to print labels. For more information on this printer, see the linked related...
View ArticleHow does equipment physically interface with ExamWRITER?
Abstract:The Marco, Topcon, Huvitz, Reichert, and Vision Medical Instrument lensometers, digital refractors, autorefractors/keratometers, tonometers, and pachymeters interface with ExamWRITER via a...
View ArticleRuntime Error -2147217871 in the CMS Quality Reporting window
Abstract:If you receive runtime error -2147217871 while calculating clinical quality measures for meaningful use reporting, download and install the ExamWRITER Regulatory Patch at...
View ArticleDocumenting MIPS Improvement Activities in ExamWRITER (2017)
Abstract:In this new performance category for 2017, you’re are rewarded for care focused on care coordination, beneficiary engagement, and patient safety. The Improvement Activities category is worth...
View Article
