Documenting MIPS Quality Measures in ExamWRITER (2017)
Abstract:The following table lists the 2017 quality measures that are supported by ExamWRITER. The table also lists the measure category and which submission methods are available for each measure....
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Documenting MIPS Advancing Care Information Measures in ExamWRITER (2017)
Abstract:Advancing care information (ACI) is worth 25% of your total MIPS score.Your ACI score is divided into three categories: base (50%), performance (90%), and bonus (15%). While it's possible to...
View ArticleWhy doesn't ExamWRITER calculate clinical quality measures according to the...
Abstract:There are a number of reasons why the clinical quality measures (CQMs) may not calculate the way you expect. Here are the two most common:The CMS description doesn't match the specifications...
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2017 MIPS Performance Options (Pick Your Pace)
Abstract:CMS understands that the transition from legacy incentive programs like meaningful use and PQRS to MIPS will be a burden to many clinicians. To alleviate some of the anxiety, CMS is allowing...
View ArticleUpdating the OfficeMate Contact Lens Database (Updated for July 2017!)
Abstract:Use the Eyefinity ABB Catalog Importer utility to update your OfficeMate soft contact lens and rigid gas permeable contact lens databases, identify the contact lenses that you prescribe, and...
View ArticleEquipment Interface Connection Failing on Windows 7
Abstract:Untitled DocumentIssue: Your equipment interface connection is failing on a computer with Windows 7 installed. Resolution: If you are using the Microsoft .NET Framework version 4.61 or...
View ArticleOfficeMate DOS License Expiration
Abstract:If you have an OfficeMate DOS lifetime buyout or an expiration date after the year 2007, you will see the following messages, depending on the exact date, when you try to log into OfficeMate...
View ArticleExceeded Limitation for Seats
Abstract:If you receive an "Exceeded limitation for seats" or "Too many workstations" error message, verify the number of seats for which you are licensed. To verify seats purchased, click Help on the...
View ArticleDownloading & Installing the OM Matrix Gateway for the Humphrey Matrix...
Abstract:In order to use the Humphrey Matrix ExamWRITER or Eyefinity EHR equipment interface, you must ensure that the OM Matrix Gateway is open on the computer on which ExamWRITER is installed or...
View ArticleUpgrading Microsoft SQL Server
Abstract:Important Note: We highly recommend that you hire a Microsoft Certified Professional to evaluate and install SQL Server on your system. We recommend partnering with Think Smart for your IT...
View ArticleError 5 in ePrescribing
Abstract:If you receive an Error 5 while using the ExamWRITER ePrescribing Interface, follow the steps below to download and install an update.Note: This update does not affect the...
View ArticleSATO CX400 is Not Backfeeding Labels or Labels are Printing too Dark
Abstract:If you are using the SATO CX400 barcode printer with OfficeMate to print barcode labels and the labels are too dark, ortwo labels print instead of one because the printer is not backfeeding...
View ArticleLedger balances do not match the Receipts or Aging reports
Abstract:Versions effected: OfficeMate 9, OfficeMate 9.5, OfficeMate 10.0, OfficeMate Enterprise 2.0.Scenario: When comparing balances displayed in the Patient Ledger window to balances in the Aging or...
View ArticleKonan Software is not Installed
Abstract:If you are using ExamWRITER with your Konan equipment, and you receive an error that says "Konan software is not installed" when you click Konan Capture, perform the following steps:Close...
View ArticleHumphrey Interface Capture Error Wait4filetobewritten x=17
Abstract:If you are using ExamWRITER v10.0.14 or above and the Humphrey Visual Fields Analyzer to capture visual field reports and you receive error "Wait4filetobewritten x=17" when you attempt to open...
View ArticleError 535 - Application Defined or Object Defined Error
Abstract:If you receive error 535, "Application defined or object defined error," while viewing fee slips or other Crystal reports in OfficeMate v8 or below on a 64-bit operating system, follow the...
View ArticleErrors Importing Data from Reichert AT-555, RK-600, and AL-200 Devices
Abstract:If you are using a Reichert AT-555, RK-600, or AL-200 device via a serial connection in ExamWRITER v10.5.21, and the data measurements from the device will not import, follow the procedure...
View ArticleSetting Up COS on a New Windows Workstation
Abstract:To set up COS on a new workstation, you must install TeraTerm. Because the instructions for installing TeraTerm involve advanced IT techniques, we recommend that you ask an IT technician to...
View ArticleIssues with Nidek Navis-EX Software Versions 1.3.4 and 1.3.5
Abstract:If you are using the ExamWRITER equipment interface with Nidek Navis-EX software version 1.3.4 or 1.3.5 and, after setting up the interface in ExamWRITER, the patient demographic information...
View Article2147217887 (Marco ExamWRITER Equipment Interface)
Abstract:If you are using the Marco RT-2100 (TRS-2100 or EPIC 2100), RT-5100 (EPIC 5100), RTS-1200, TRS-3100, or RT-900 (Evolution) ExamWRITER Equipment Interface with ExamWRITER v10.5 or v10.6, you...
View Article-2147467259 (Reichert ExamWRITER Equipment Interface)
Abstract:If you are using ExamWRITER v10.6.16 in a cloud environment with the Reichert ExamWRITER Equipment Interface and you receive the following error message:Error Num=-2147467259 Error in:...
View ArticleNo ID for Command (Woodlyn ExamWRITER Equipment Interface)
Abstract:If you are using the Woodlyn ExamWRITER Equipment Interface and you select to review the images and receive a "No ID for Command Select" error or if there is no Woodlyn icon under the Images,...
View ArticleFiles Needed to Set Up the NIDEK NAVIS-EX ExamWRITER Equipment Interface
Abstract:To set up the NIDEK NAVIS-EX ExamWRITER Equipment Interface, follow the instructions below and download the necessary setup files:Download the emrmiddleware.zip file at...
View ArticleMissing CPT Codes and Power Ranges (OfficeMate v10.8 New Users)
Abstract: If you installed OfficeMate v10.8 as a new user (i.e., you did not upgrade from a previous version), then the CPT codes are not mapped for product attributes as they should be. In addition,...
View ArticleZeiss FORUM 3.1 will not open in ExamWRITER 10.6, 10.7, or 10.8
Abstract:If you are using the Zeiss FORUM 3.1 software with ExamWRITER 10.8.6 or later, ExamWRITER may be unable to launch FORUM. To resolve this issue, perform the following steps:Download the...
View ArticleZeiss i.Profiler Error 6 Overflow
Abstract:If, while opening the Zeiss i.Profiler ExamWRITER Equipment Interface in a recent patient exam on ExamWRITER v10.6 or v10.8, you receive an error 6 overflow message that states, "Zeiss DLL...
View ArticleOptos Capture/Review Not Responding
Abstract:If you are using the Optos equipment interface with ExamWRITER 11.1, 11.2, or 12.0.2, the Capture and Review programs may be unresponsive. You must exit Optos Capture/Reivew in order to return...
View ArticleReichert Phoropter Not Working (ExamWRITER Equipment Interface v11.2 and Above)
Abstract:Issue: While using ExamWRITER 11.2 or above, you are unable to successfully integrate with the Reichert phoropter equipment interface. No .xml file is created after selecting to input...
View ArticleIssues with Nidek Navis-EX Software Versions 1.5.1 & Above
Abstract:If you are using the ExamWRITER equipment interface with Nidek Navis-EX software version 1.5.1 or above and, after setting up the interface in ExamWRITER, the patient demographic information...
View ArticleOptos Timeout Error
Abstract:Issue: You receive a time out error (OMWquipIF Optos Error - OM_Optos IF Error Num=0) after clicking the Interfaces icon in ExamWRITER and selecting Optos:Capture.Resolution: Follow the...
View ArticleDocumenting MIPS Improvement Activities in ExamWRITER (2017)
Abstract:In this new performance category for 2017, you’re are rewarded for care focused on care coordination, beneficiary engagement, and patient safety. The Improvement Activities category is worth...
View ArticleRuntime Error -2147217871 in the CMS Quality Reporting window
Abstract:If you receive runtime error -2147217871 while calculating clinical quality measures for meaningful use reporting, download and install the ExamWRITER Regulatory Patch at...
View ArticleHow does equipment physically interface with ExamWRITER?
Abstract:The Marco, Topcon, Huvitz, Reichert, and Vision Medical Instrument lensometers, digital refractors, autorefractors/keratometers, tonometers, and pachymeters interface with ExamWRITER via a...
View ArticleCan I print frame tags and labels from OfficeMate?
Abstract:Yes, you can print frame tags and labels from within OfficeMate. Use the Dymo LabelWriter 400 or 450 printer to print labels. For more information on this printer, see the linked related...
View ArticleOfficeMate & ExamWRITER Paper Stock Specifications
Abstract:Letters & ListsPrint letters using 8½" x 11" paper stock or office letterhead.PostcardsPrint correspondence postcards using postcard stock with four cards on 8½" x 11"...
View ArticleCreating an Export File for Statements
Abstract:If you are submitting exported statements to a vendor, export the statements in OfficeMate using the MS Excel 97-2000 or MS Excel 97-2003 (data only) format and save the export file in the...
View ArticleCan I export the Internal Marketing report in XLS format without a header at...
Abstract:Yes, if you are using OfficeMate 12.0 or below. To export the data only, perform the following steps:Opent the Reports, Statements, & Graphs window and click the Internal Mareting...
View ArticleI would like to install the OfficeMate Suite on a new computer and network...
Abstract:Although Eyefinity does not support hardware and network issues, we have prepared two documents that will help you map your network drives and share your data folders so that you can view...
View ArticleLinking Optos & ExamWRITER Patients
Abstract:If you began using Optos before ExamWRITER, your Optos Patient IDs will be different than your ExamWRITER patient numbers; therefore, your Optos and ExamWRITER patients will not be linked to...
View ArticleTopcon IMAGEnet Equipment Interface Support Ending (ExamWRITER & Eyefinity EHR)
Abstract:The Topcon IMAGEnet 2000 and IMAGEnet Lite equipment interface will no longer be supported and working in ExamWRITER 14.0. With the redevelopment of OfficeMate/ExamWRITER using the .NET...
View ArticleExamWRITER and Eyefinity EHR Optovue Equipment Interface Not Working
Abstract:Untitled DocumentIssue: You are unable to use the Eyefinity EHR or ExamWRITER Optovue equipment interface. Note: This issue will be resolved in OfficeMate/ExamWRITER 14.0. Resolution: Navigate...
View ArticleCurrently Unable to Connect to the ePrescribe Site
Abstract:Untitled DocumentIssue: While attempting to open the ExamWRITER ePrescribing site, you receive an eRX Interface error that states, "Currently unable to connect to the ePrescribe site. Please...
View ArticleHL7 Interface Overview
Abstract: The information in this article applies to you if you are using OfficeMate/ExamWRITER 12.0.3 and you purchased the HL7 interface to integrate with your supported existing practice management...
View ArticleHow do equipment interfaces work in a network?
Abstract:The Marco, Topcon, Huvitz, Eagle Eye, Reichert, and Humphrey ExamWRITER equipment interfaces save equipment data to the ExamWRITER database, which then can be accessed by all computers...
View ArticleMarco & Topcon Equipment Interfaces Not Working/Error 3021
Abstract:Issue: The Marco and Topcon ExamWRITER equipment interfaces stop working after upgrading to ExamWRITER v12 or you receive error 3021 in LoadDBPresentingAidedVAData (Either BOF or EOF is True,...
View ArticleHow do I post an insurance check/EOB that has a negative amount?
Abstract:Problem: You receive an insurance check or EOB with a negative amount. The article helps you resolve the following problem scenarios:You receive an EOB with a negative total amount.You receive...
View ArticleHow do I refund a patient credit?
Abstract:Prior to refunding a patient credit, the patient must have a credit (unapplied amount) on their account. To refund a patient credit in OfficeMate v10.5 or above: Open a patient’s receipts and...
View ArticleDymo Label Printer Not Printing
Abstract:Problem: You are unable to print using your DYMO LabelWriter 400 or 450. You may receive an error message that states, "Please make sure you have installed the DYMO printer...
View ArticleOptosAdvance Review Exception Error
Abstract:Issue: When attempting to review OptosAdvance images on Windows 8 or 10, you receive an OptosAdapter LaunchAdvancedReview exception error. Resolution: Ensure that your security permissions...
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