Downloading and Installing OfficeMate/ExamWRITER 10.7.21 Service Pack 2

Service pack 2 (SP2) for OfficeMate/ExamWRITER 10.7.21 resolves an issue related to negative insurance chargebacks that were reported after the initial release of OfficeMate/ExamWRITER 10.7.

Note: Installing SP1 is not required prior to installing SP2.

Running the Fix Insurance Chargebacks Utility

Prior to installing service pack 2, run the Fix Insurance Chargebacks Utility to correct any negative insurance chargebacks that were recorded in OfficeMate 10.7. Note: If you are just now upgrading to 10.7, and you haven't recorded any negative insurance chargebacks in OfficeMate 10.7, you don't need to run this utility prior to installing service pack 2.

1. Download the utility [click here to download] and save it to the OfficeMate Updates folder on your network. If you don’t have an
   OfficeMate Updates folder on your network, create one now.
2. Close OfficeMate and ExamWRITER on every computer.
3. On your server, navigate to your OfficeMate Updates folder on your network. If your download folder has a different name, navigate to that folder.
4. Double-click OMFixInsChargeBack.exe.
   The utility opens.