Near Variable Focus Lenses Are not Being Sent on Orders Correctly
Abstract:The near variable lenses (NVF) lenses downloaded through the Lens Product Loader between March 1 and March 12, 2013 do not map properly, which means that the product selected in OfficeMate...
View ArticleSetting Up Total Merchant Services (TMS) Credit Card Processor
Abstract: If you purchased a credit card processor through Total Merchant Services (TMS), connect your new processor to a phoone line and complete a warm transfer to TMS Customer Service at...
View ArticleHow does equipment physically interface with ExamWRITER?
Abstract:The Marco, Topcon, Huvitz, Reichert, and Vision Medical Instrument lensometers, digital refractors, autorefractors/keratometers, tonometers, and pachymeters interface with ExamWRITER via a...
View Article-217900, "Invalid Column Name 'ResultsFromBES'" (v10.7)
Abstract: If you upgraded to OfficeMate/ExamWRITER v10.7, but receive error -217900, "Invalid Column Name 'ResultsFromBES,'" you did not install the service pack (SP1) for v10.7 and need to install it....
View ArticleVSP Benefits Estimation Call Failed
Abstract:If you recently upgraded to OfficeMate 10.7 and receive an error stating the benefits estimation failed while pricing a VSP order, ensure your VSP doctor ID is entered correctly:Open...
View ArticleDownloading and Installing OfficeMate/ExamWRITER 10.6.16 Service Pack 2
Abstract:Service pack 2 (SP2) for OfficeMate/ExamWRITER 10.6.16 resolves issues related to inventory transfers that were reported after the initial release of OfficeMate/ExamWRITER 10.6.Note:...
View ArticleDiscount names not appearing in the patient ledger
Abstract:If you change the discount type or the name of a discount in OfficeMate v10, the discount name no longer appears on transactions in the Patient Ledger window. The discount is applied, but...
View ArticleOpen charges for G8420 not posting to the fee slip
Abstract:When G8420 is coded on an exam the open charges are not posted on the fee slip. This is a known issue that affects v10.5–v10.7 and will be corrected in a future version of OfficeMate.In the...
View ArticleCorneal Keratitis displays as "Bacterial Corneal Ulcer" on the Clinical...
Abstract:Selecting Corneal Keratitis in the Impressions/Assessment section of an exam appears as "Bacterial Corneal Ulcer" on the Clinical Summary Report when you close or finalize the exam. This is a...
View ArticleHow can I change the closed, not available, and available colors in...
Abstract:Appointment Scheduler uses colors to denote appointments and available time periods. To change the colors, follow the instructions below.OfficeMate v9 and laterOpen the Appointment...
View ArticleSelecting a different printer for recalls changes the Windows default printer
Abstract:This issue affects users of OfficeMate v10 and will be corrected in a future version of OfficeMate.When you recall patients and select a different printer in the Report Printer Selection...
View ArticleUnlocking Exams in ExamWRITER
Abstract:Caution! Only one person at a time should access a patient's exam record. If more than one person accesses the same exam record at the same time, data from that record will be lost.To unlock...
View ArticleConditions and procedures recorded on the Patient History window are not saving
Abstract:In ExamWRITER v10.7, conditions and procedures recorded in the Patient History (Medical History, Ocular History, Systemic Surgery, or Ocular Surgery) window do not save when you use the Search...
View ArticleDownloading and Installing OfficeMate/ExamWRITER 10.7.21 Service Pack 2
Abstract:Service pack 2 (SP2) for OfficeMate/ExamWRITER 10.7.21 resolves an issue related to negative insurance chargebacks that were reported after the initial release of OfficeMate/ExamWRITER...
View ArticleCan I set up and use a multifunction printer/scanner with...
Abstract:OfficeMate and ExamWRITER do not support the use of multifunction printers (i.e., printer/scanner/copier). You may, however, use any TWAIN-compatible scanner to scan documents directly into...
View ArticleCan I print my tax ID number on patients' receipts?
Abstract:No, you cannot print your tax ID on patients' receipts directly through OfficeMate. If you want your tax ID to appear on patients' receipts, you can export your statements to Microsoft Word...
View ArticleFiles Needed to Set Up the NIDEK NAVIS-EX ExamWRITER Equipment Interface
Abstract:To set up the NIDEK NAVIS-EX ExamWRITER Equipment Interface, follow the instructions below and download the necessary setup files:Download the emrmiddleware.zip file at...
View ArticleHow do I create and modify one-click documents?
Abstract:To create and modify one-click documents, review the "Maintaining Documents" chapter in the OfficeMate User's Guide, which is available from the Help menu within the software. The chapter is...
View ArticleThe numerator for core measure 8 (vital signs) is larger than the denominator
Abstract:The CMS Meaningful Use Reporting may display a numerator that is greater than the denominator, which represents a percentage greater than 100. The numerator is counting each visit in which...
View ArticleWhite Screen Appears After Clicking eRx Button in ExamWRITER
Abstract: If, while in the Medication Order window of ExamWRITER, you click the eRx button and a white screen appears and the ExamWRITER ePrescribing Interface does not fully open, contact OfficeMate...
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