Abstract:
Follow the instructions below to redo an eyewear order that you have already created and send it back to the lab.
- Open the Eyewear Order window.
- Enter search information in the Last and First name text boxes and click F2 Find to find the patient for which you want to redo an eyewear order.
- Select the order that needs to be re-done from the list.
Note: Only orders marked as Received can be re-done. - Click Redo.
- Select a reason for the redo from the drop-down menu.
Note: To add or modify redo reasons, open OfficeMate Administration. Click Setup and select Customization. Click the List Box Selections tab. Select ReDo Reason from the Entry Field Name list.
Note: Click the arrow buttons under Order/Of to view other eyewear orders for the patient, if available. - Record new eyewear order information.
- To view a list of lab orders that you re-did, print the Re-Do Lab Orders report from the Reports, Statements & Graphs window.
Note: When you redo an eyewear order in OfficeMate, open charges are created again; however, because you have already billed the patient for the original charges, you must simply close out the open charges (do not post the open charges to the fee slip). When you close out the charges, no production is reported and no commission is generated because no new fee slip is created for the charges. When you redo an eyewear order in OfficeMate Enterprise, no open charges are created and no production is reported and no commission is generated.