Re-Doing Lab Orders
Abstract: Follow the instructions below to redo an eyewear order that you have already created and send it back to the lab. Open the Eyewear Order window. Enter search information in the Last and First...
View ArticleOfficeMate/ExamWRITER Closes While Scanning Documents
Abstract: If, while scanning documents in OfficeMate/ExamWRITER, the program closes unexpectedly and the Windows Event Viewer displays a message similar to, "Faulting application name: Omate.exe,...
View ArticleClicking VisionWeb Button in Rx Orders Opens Another Location's Login...
Abstract: If, when you click the VisionWeb button in an Rx order in OfficeMate, another location's login information appears, deselect the Save this user name and password check box.
View ArticleVSP Options Reformulation Effective July 1, 2012
Abstract: VSP is implementing a change to lens style formats effective July 1, 2012. Several active lens styles will have their IDs reassigned. For more information about these changes, please visit...
View ArticleLens Information Missing from the Doctor Service Report
Abstract: If you notice that the lens information is missing fromt he Doctor Service Report, perform the following steps:Void or return the fee slip.Cancel the order.Get a new authorization if...
View ArticleDownloading and Installing OfficeMate/ExamWRITER 10.5.23 Patch 3
Abstract: Patch 3 for OfficeMate/ExamWRITER 10.5.23 resolves issues related to select lens products and VSP eyewear orders:Error 217913 when searching for a lens on a VSP eyewear order.Error 13 when...
View ArticleError -217913 When Searching for a Lens on a VSP Eyewear Order
Abstract: OfficeMate/ExamWRITER 10.5.23 UsersIf you receive error -217913 "Conversion failed when converting the navchar value '99B4,' '99A5,' or '999B' to data type int" when selecting a lens on a VSP...
View ArticleError 13 when clicking the VSP tab in the Products & Services window
Abstract: OfficeMate/ExamWRITER 10.5.23 UsersIf you receive Error 13 when you click the VSP tab in the Products & Services window, download and install Patch 3. For information about Patch 3, click...
View ArticleReinstalling the Lab Interface After Upgrading to OfficeMate 10
Abstract: After you upgrade to OfficeMate 10, the Lab Interface is uninstalled. This occurs even if you upgrade from one build of OfficeMate 10 to another build of OfficeMate 10. You can fix this issue...
View Article2146233080 - Index was outside the bounds of array (ExamWRITER)
Abstract: We are aware that some clients are receiving error 2146233080, "Index was outside the bounds of array," while clicking on different tabs in a new or existing exam in ExamWRITER. This issue is...
View ArticleSigning up for the Medicare and Medicaid EHR Incentive Program
Abstract: To register for the Medicare/Medicaid EHR Incentive Program, follow these steps: 1. Make a note of your National Provider Identifier (NPI), issued by the CMS; Taxpayer Identification Number...
View ArticleUnable to Select a Status When Recording an Order for the Lab Interface
Abstract: When recording an eyewear lab order, you may receive the following message about invalid data:You cannot select the status Transmitted to Lab (or the name of the status you selected on the...
View ArticleAchieving Meaningful Use with OfficeMate/ExamWRITER
Abstract: OfficeMate/ExamWRITER version 10 was deemed 2011/2012 compliant and was certified as a Complete EHR by the Certification Commission for Health Information Technology (CCHIT), an ONC-ATCB, in...
View ArticleExamWRITER Exams and Patients are Slow to Open
Abstract: If ExamWRITER exams and patients are slow to open (for example, taking up to or more than 40 seconds), ask your certified computer technician to open the C:\Windows\OMEquip.ini file and...
View ArticleWhy is OfficeMate/ExamWRITER slower on some workstations than other...
Abstract: If one of your workstations performs certain tasks in OfficeMate/ExamWRITER more slowly than it takes your server or other computers on your network to perform the same task, there may be a...
View ArticleOfficeMate/ExamWRITER is Slow on Windows 7 and Windows Server 2008
Abstract: If you are using OfficeMate/ExamWRITER on Windows 7 or Windows Server 2008 and the program is operating very slowly, disable all firewalls on your server and workstation. If, after disabling...
View ArticleExamWRITER is Slow
Abstract: If ExamWRITER is running slow, review the attached related articles for solutions to increase the speed. These articles address resolutions for the following problems:Your Microsoft SQL...
View ArticleUpdating Your Topcon Equipment Interface in ExamWRITER 9.0
Abstract: If you are using the ExamWRITER Topcon equipment interface in ExamWRITER v9.0 and you are experiencing any of the issues below, upgrade to ExamWRITER v10.6 to reseolve the issues. If you are...
View ArticleWhy do the product names of some of my contact lenses in ExamWRITER have...
Abstract: If you are using ExamWRITER with AcuityLogic, some of the product names of your contact lenses may have tildes (~) in front of them. If you are converting from OfficeMate or another practice...
View ArticleOfficeMate Has Detected That You Are Running on a Terminal Services...
Abstract: If you click the Receipts icon in OfficeMate and select ERA and receive a message stating, "OfficeMate has detected that you are running on a Terminal Services Environment. You do not have...
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