Microsoft is urging everyone to upgrade to Windows 10, and this is catching some users by surprise. In addition to finding a new operating system when they arrive in the morning, some users have reported that they cannot log in to OfficeMate and ExamWRITER from their workstations.
Problem
Microsoft tightened security in Windows 10 so that applications are restricted from using network drives. This restriction is intended to block such malicious software as Cryptovirus from damaging your network and files. However, this restriction may interfere with OfficeMate and ExamWRITER communicating with the OfficeMate server and prevents you from accessing your eDocuments.
Solutions
Choose one of the following options to resolve this problem. Note that Option 1 is the preferred solution.
Option 1: Set the Required Access Privileges (Recommended)
Follow the recommended Windows security settings.
Option 2: Enable Linked Connections in the Windows Registry (Certified Network Technician Only)
Contact your certified network technician and refer him or her to this article from Microsoft: https://support.microsoft.com/en-us/kb/3035277. The registry must be edited on each workstation. The registry does not need to be edited on the server.
Contact customer care at officematesupport@eyefinity.com or 800.942.5353 if you have any questions about enabling access to mapped drives.
Option 3: Run a Script to Change Your Mapped Drive Security Setting