Abstract:
Issue: OfficeMate appointments created during Daylight Saving time for dates that fall within Standard Time are off by one hour in the Eyefinity EHR Quick List. Appointment times in OfficeMate are correct and reminders sent to patients in OfficeMate are correct; however, appointments times are displaying incorrectly in Eyefinity EHR.
Resolution: Download and install the OfficeMate 12.0.3 SP4 update and then download and run the Appointment Updater Utility.
Correcting Future Appointments
To prevent appointments that you schedule in the future from displaying incorrectly, install the OfficeMate 12.0.3 SP4 update:
- Download 12.0.3 SP4 service pack [click here to download] and save it to the OfficeMate Updates folder on your network. If you don’t have an OfficeMate Updates folder on your network, create one now.
- Close OfficeMate/ExamWRITER on every workstation.
- Ensure that each of your workstations is connected to the internet.
- On your server (or main computer), navigate to your OfficeMate Updates folder on your network. If your download folder has a different name, navigate to that folder.
- Double-click 12.0.3_SP4_Installer.exe.
The installer opens and begins running. - Select one of the following options, depending on how you use OfficeMate/ExamWRITER on this computer:
- Workstation: Select this option if the OfficeMate/ExamWRITER software is used on this computer and accesses the OfficeMate data residing on another computer through the network. In short, select this option for all the non-server workstations in your practice.
- Server: Select this option if the ot