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Re-Doing Lab Orders

June 28, 2012, 9:12 pm
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Abstract:

Follow the instructions below to redo an eyewear order that you have already created and send it back to the lab.

  1. Open the Eyewear Order window.
  2. Enter search information in the Last and First name text boxes and click F2 Find to find the patient for which you want to redo an eyewear order.
  3. Select the order that needs to be re-done from the list.
    Note: Only orders marked as Received can be re-done.
  4. Click Redo.
  5. Select a reason for the redo from the drop-down menu.
    Note: To add or modify redo reasons, open OfficeMate Administration. Click Setup and select Customization. Click the List Box Selections tab. Select ReDo Reason from the Entry Field Name list.
    Note: Click the arrow buttons under Order/Of to view other eyewear orders for the patient, if available.
  6. Record new eyewear order information.
  7. To view a list of lab orders that you re-did, print the Re-Do Lab Orders report from the Reports, Statements & Graphs window.

Note: When you redo an eyewear order in OfficeMate, open charges are created again; however, because you have already billed the patient for the original charges, you must simply close out the open charges (do not post the open charges to the fee slip). When you close out the charges, no production is reported and no commission is generated because no new fee slip is created for the charges. When you redo an eyewear order in OfficeMate Enterprise, no open charges are created and no production is reported and no commission is generated.

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OfficeMate/ExamWRITER Closes While Scanning Documents

July 3, 2012, 1:43 am
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Abstract: If, while scanning documents in OfficeMate/ExamWRITER, the program closes unexpectedly and the Windows Event Viewer displays a message similar to, "Faulting application name: Omate.exe, version: 10.6.0.16, time stamp: 0x4f8da348. Faulting module name: pdfcie.dll_unloaded, version: 0.0.0.0, time stamp: 0x2a425e19. Exception code: 0xc0000005," uninstall PDF Complete and install Adobe Acrobat or PDFCreator instead.
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Clicking VisionWeb Button in Rx Orders Opens Another Location's Login Information

July 5, 2012, 9:30 pm
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Abstract: If, when you click the VisionWeb button in an Rx order in OfficeMate, another location's login information appears, deselect the Save this user name and password check box.
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VSP Options Reformulation Effective July 1, 2012

July 8, 2012, 8:26 pm
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Abstract:

VSP is implementing a change to lens style formats effective July 1, 2012. Several active lens styles will have their IDs reassigned. For more information about these changes, please visit https://doctor.vsp.com/vspdctr/news/lens-option-changes.htm (requires your eyefinity.com username and password).

This information in this article applies only to users of OfficeMate 9.0 or later or OfficeMate Enterprise 2.0. If you are using OfficeMate 8.0, you will continue to add lens options to the fee slip, as you do now.

To implement this change in OfficeMate and update the 650 lens products that are affected, you will need to run the utility attached to this article.

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Lens Information Missing from the Doctor Service Report

July 8, 2012, 9:49 pm
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Abstract:

If you notice that the lens information is missing fromt he Doctor Service Report, perform the following steps:

  1. Void or return the fee slip.
  2. Cancel the order.
  3. Get a new authorization if needed.
  4. Open OfficeMate Administration.
  5. In the Products & Services window, find the lens product from the affected order.
  6. Rename the product, select the Inactive radio button on the Product Details tab, and save the product.
  7. Open the Lens Product Loader, retrieve the lens lists, and load the affected lens again.
  8. Recreate the order and fee slip.

This is a known issue that affects some progressive lenses. We will correct the error in a upcoming service pack for OfficeMate 10.6.

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Downloading and Installing OfficeMate/ExamWRITER 10.5.23 Patch 3

July 9, 2012, 1:25 am
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Patch 3 for OfficeMate/ExamWRITER 10.5.23 resolves issues related to select lens products and VSP eyewear orders:

  • Error 217913 when searching for a lens on a VSP eyewear order.
  • Error 13 when clicking the VSP tab in the Products & Services window.

Download and install this patch if you are using OfficeMate/ExamWRITER 10.5.23 and you submit VSP orders through OfficeMate.

Note: Installing Patches 1 and 2 is not required prior to installing Patch 3.

Perform the following steps to install the 10.5.23 Patch 3 on each computer running OfficeMate/ExamWRITER 10.5.23 in your practice.

1. Download the patch here and save it to the OfficeMate Updates folder on your network. If you don’t have an OfficeMate Updates folder on your network, create one now.

2. Close OfficeMate and ExamWRITER on every computer.

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Error -217913 When Searching for a Lens on a VSP Eyewear Order

July 9, 2012, 1:32 am
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OfficeMate/ExamWRITER 10.5.23 Users
If you receive error -217913 "Conversion failed when converting the navchar value '99B4,' '99A5,' or '999B' to data type int" when selecting a lens on a VSP eyewear order, download and install Patch 3. For information about Patch 3, click here.

OfficeMate/ExamWRITER 10.6 Users
If you receive error -217913 "Conversion failed when converting the navchar value '99B4,' '99A5,' or '999B' to data type int" when selecting a lens on a VSP eyewear order, perform the following steps:

  1. Click Quit to close the error window.
    Note: If the error window and OfficeMate do not close, Press Ctrl-Alt-Delete to invoke the Task Manager and end the task.
  2. Reopen OfficeMate and return to the Eyewear Order window.
  3. Re-create the eyewear order, but when you reach the lens information, perform the following steps:
    a. Leave the Product Code and Description blank.
    b. Click the ? to search for a lens product
    c. Deselect the VSP Mapped Products Only check box.
    d. Search for the lens and add it to your order.
  4. Continue recording the order as you would normally.

This issue is known to affect some users who ran the Lens Product Loader since July 1, 2012. We will correct the error in a upcoming service pack for OfficeMate 10.6.

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Error 13 when clicking the VSP tab in the Products & Services window

July 9, 2012, 1:33 am
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OfficeMate/ExamWRITER 10.5.23 Users
If you receive Error 13 when you click the VSP tab in the Products & Services window, download and install Patch 3. For information about Patch 3, click here.

OfficeMate/ExamWRITER 10.6 Users
If you receive Error 13 when you click the VSP tab in the Products & Services window, perform the following steps:

  1. Close and Reopen OfficeMate Administration.
  2. In the Products & Services window, find the product you were looking at when the error occurred.
  3. Rename the product, select the Inactive radio button on the Product Details tab, and save the product.
  4. Open the Lens Product Loader, retrieve the lens lists, and load the affected lens again.

This issue affects some progressive lenses. To view a lens product's VSP details, go to the Product Mapping tab of the VSP Product Mapping window.

This is a known issue. We will correct the error in a upcoming service pack for OfficeMate 10.6.

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Reinstalling the Lab Interface After Upgrading to OfficeMate 10

July 9, 2012, 9:12 pm
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After you upgrade to OfficeMate 10, the Lab Interface is uninstalled. This occurs even if you upgrade from one build of OfficeMate 10 to another build of OfficeMate 10. You can fix this issue by reinstalling and reregistering the Lab Interface. To reinstall and reregister the Lab Interface, follow the instructions below:

1. Navigate to the folder where you originally saved the Lab Interface files, for example: C:\Lab Interface Install\OmateOME.

2. Copy and paste the OMLIFrameWork.dll file to your OfficeMate folder, for example: C:\OFFICEMATE.

3. Click the

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2146233080 - Index was outside the bounds of array (ExamWRITER)

July 10, 2012, 12:06 am
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Abstract: We are aware that some clients are receiving error 2146233080, "Index was outside the bounds of array," while clicking on different tabs in a new or existing exam in ExamWRITER. This issue is being addressed in an upcoming service pack for 10.6.
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Signing up for the Medicare and Medicaid EHR Incentive Program

July 11, 2012, 12:29 am
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Unable to Select a Status When Recording an Order for the Lab Interface

July 11, 2012, 2:18 am
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When recording an eyewear lab order, you may receive the following message about invalid data:

You cannot select the status Transmitted to Lab (or the name of the status you selected on the lab order). Only applies to Lab Interface.

This warning displays if you selected a status from the Status drop-down menu on the Eyewear Order window that is tied to the Lab Interface, or if you selected a status that only the Lab Interface can assign.

If you receive the invalid data message, review your lab order transmit and result statuses and then select the appropriate lab statuses by following the instructions below:

  1. From the OfficeMate Administration main window, click Setup and select Preferences.
  2. Click the Centralized tab.
  3. Review the Order Transmit code. This is the status you must select when recording an order so that the order is sent through the Lab Interface.
  4. Review the Order Result code. This is the status the Lab Interface assigns to an order after it has been sent to the lab. Do not select this status when recording an order.
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Achieving Meaningful Use with OfficeMate/ExamWRITER

July 11, 2012, 2:32 am
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OfficeMate/ExamWRITER version 10 was deemed 2011/2012 compliant and was certified as a Complete EHR by the Certification Commission for Health Information Technology (CCHIT), an ONC-ATCB, in accordance with the applicable eligible provider certification criteria adopted by the Secretary of Health and Human Services.

The PDF document at www.officemate.net/pdfs/AchievingMeaningfulUse.pdf will help you understand the core and menu set measures and exclusions in the EHR Incentive Program. It will also show you how to achieve meaningful use and be eligible for incentive money through the functions in OfficeMate and ExamWRITER. For more detailed information about the EHR Incentive Program’s core and menu set measures, and for information about registering for the program and submitting attestation documents, go to www.cms.gov/EHRIncentivePrograms.

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ExamWRITER Exams and Patients are Slow to Open

July 12, 2012, 1:31 am
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If ExamWRITER exams and patients are slow to open (for example, taking up to or more than 40 seconds), ask your certified computer technician to open the C:\Windows\OMEquip.ini file and ensure that the network path and server connectivity for the device listed in the EquipDataPath line is correct and strong.

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Why is OfficeMate/ExamWRITER slower on some workstations than other workstations and the server?

July 12, 2012, 9:32 pm
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If one of your workstations performs certain tasks in OfficeMate/ExamWRITER more slowly than it takes your server or other computers on your network to perform the same task, there may be a DNS resolution problem on your network. For example, if it takes one computer 35 seconds to open the Insurance at a Glance window, while another computer on your network opens the same window in 3 seconds, you may have a DNS resolution problem.

If your network is experiencing the problem described above, talk to your office's IT professional about the possibility of having a DNS resolution problem.

To resolve the issue, ask your IT professional to edit the DataSource field inside the OMATE32.ini file on the affected computer so that the NetBIOS name of the server is replaced with the server's IP address. Follow the instructions below to edit the OMATE32.ini file:

  1. Open the C:\Windows folder located on the affected computer.
  2. Open the OMATE32.ini file with a text editor, such as Notepad or WordPad.
  3. Edit the DataSource field so that you replace the NetBIOS name of the server with the server's IP address. For example, the new section should look similar to this:

[ADOConnection]

ConnectThru=MSDE

Databasename=OMSQLDB

DataSource=192.168.1.200\OMSQL

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OfficeMate/ExamWRITER is Slow on Windows 7 and Windows Server 2008

July 12, 2012, 9:35 pm
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If you are using OfficeMate/ExamWRITER on Windows 7 or Windows Server 2008 and the program is operating very slowly, disable all firewalls on your server and workstation. If, after disabling the firewalls, the OfficeMate Suite is still operating very slowly, contact your network technician and request that he or she configure the firewalls to allow OfficeMate/ExamWRITER and SQL Server to function without restriction.

Some clients have resolved speed issues in Windows 7 and Windows Server 2008 by turning off LLMNR (Link-Local Multicast Name Resolution); ask your network technician to help you disable this feature if you continue to experience speed issues. For more information on LLMNR, go to www.microsoft.com.

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ExamWRITER is Slow

July 12, 2012, 10:01 pm
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If ExamWRITER is running slow, review the attached related articles for solutions to increase the speed. These articles address resolutions for the following problems:

  • Your Microsoft SQL Server does not meet our system requirements.
  • ECR Vault is installed on the same server as the OfficeMate SQL server and does not meet our system requirements.
  • ExamWRITER cannot connect to visual equipment for the ExamWRITER Equipment Interface.
  • Your anti-virus software or firewall is slowing down data transfers, specifically on Windows 7 and Windows Server 2008.
  • Your DNS is not configured correctly.
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Updating Your Topcon Equipment Interface in ExamWRITER 9.0

July 15, 2012, 7:05 pm
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If you are using the ExamWRITER Topcon equipment interface in ExamWRITER v9.0 and you are experiencing any of the issues below, upgrade to ExamWRITER v10.6 to reseolve the issues. If you are unable to update to v10.6 at this time, follow these instructions below to resolve the issues.

· Error 429

·

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Why do the product names of some of my contact lenses in ExamWRITER have tildes (~) in front of them?

July 19, 2012, 2:05 am
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If you are using ExamWRITER with AcuityLogic, some of the product names of your contact lenses may have tildes (~) in front of them. If you are converting from OfficeMate or another practice management system to AcuityLogic, tildes may have been added to your contact lens product names in order to differentiate the contact lenses that are in your AcuityLogic database from those contact lenses in your previous database.

If you notice that some of your product names have tildes, perform one of the tasks below when selecting contact lenses:

  • If your office has integrated ExamWRITER with AcuityLogic, select a product without a tilde (~).
  • If your office has not integrated ExamWRITER with AcuityLogic, select a product that has a tilde (~).
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OfficeMate Has Detected That You Are Running on a Terminal Services Environment (ERA)

July 19, 2012, 11:54 pm
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Abstract: If you click the Receipts icon in OfficeMate and select ERA and receive a message stating, "OfficeMate has detected that you are running on a Terminal Services Environment. You do not have the valid license to run on this environment," use the ERA feature on a fat-client workstation, not via RDP.
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