Error 380 (Lens Product Loader)

July 20, 2012, 1:32 am

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Abstract:

If you receive error 380 (Form Name: frmChangedProducts; Procedure: Fun_UpdateDiscontinuedProducts) while attempting to discontinue ophthalmic lenses in the Lens Product Loader, deactivate the lenses instead from the Products window (Product Details tab).

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How do I create and modify one-click documents?

July 23, 2012, 2:56 am

≫ Next: How do you handle sending frames from an office to the lab if you are using the Lab Interface with a lab management system?

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Abstract: To create and modify one-click documents, review the "Maintaining Documents" chapter in the OfficeMate F1 Help or OfficeMate User's Guide. The chapter is attached to this article also.

How do you handle sending frames from an office to the lab if you are using the Lab Interface with a lab management system?

July 24, 2012, 1:55 am

≫ Next: If you are using the Lab Interface, is it possible to record a fee slip without sending a lab order?

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Abstract:

The way you remove frames from inventory and ship them to a lab depends on how your inventory is set up, but you can configure OfficeMate inventory management to create a transfer to the lab.

If the store location supplies the frame, you can create an inventory transfer and send that with the frame. You can also wrap the frames in the lab order printout so that the lab can quickly identify the job that goes with the frames. You can configure OfficeMate to deduct the frames from the store location inventory and add them to the DC/Lab (if this is how your practice operates).

If you are using the Lab Interface, is it possible to record a fee slip without sending a lab order?

July 24, 2012, 1:59 am

≫ Next: Using the ExamWRITER Templates Utility

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Abstract:

Yes, you can create and record a fee slip without sending a lab order. To do this, create a lab status such as On Hold at Office or something meaningful that will let your staff know that the lab order is not ready to be sent yet. When you create the lab order, select this new status from the Status drop-down menu. You can then create and record the fee slip. Once you are ready to send the lab order, open the order, select Ready to Transmit (or the status that you assigned as the trigger status) from the Status drop-down menu, and then record the order.

Using the ExamWRITER Templates Utility

July 25, 2012, 2:32 am

≫ Next: How do I add or modify special instructions to my final spectacle Rx before I print it?

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Abstract:

If you have upgraded to a newer version of ExamWRITER and would like to use some or all of the new templates available with the version, follow the instructions below to download and use the Update ExamWRITER Templates Utility. You only need to run this utility once on one computer running ExamWRITER for your changes to take effect.

Note: If you are a new ExamWRITER user, these templates are available to you already and you do not need to run this utility. This utility should only be used if you are upgrading to ExamWRITER v10, v9, v8, or Enterprise 2.0 or 1.0.

How do I add or modify special instructions to my final spectacle Rx before I print it?

August 1, 2012, 9:10 pm

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Abstract: In ExamWRITER 6.4 and below, you cannot add or modify special instructions to your final spectacle Rx before you print it; however, in version 7.0 and above you can type special instructions in the Special Instructions to Lab text box in the Rx window and you are also able to type Rx notes in the Rx Notes text box in the Rx window. Text that you type into the Rx Notes text box will print on the final Rx.

How do I print a report of names and prices of all my products and services?

August 2, 2012, 8:35 pm

≫ Next: Why is CPT II code 2021F not autopopulating for meaningful use or PQRS?

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Abstract:

The following reports are available to you in the Reports & Statements window in OfficeMate that display information all of your ophthalmic lenses, contact lenses, frames, and services:

• Contact Lens Listing
• Frame Listing
• Inactive Frames Lists
• Ophthalmic Lens Listing
• Other Product Listing
• Service Listing

To print these reports in OfficeMate 10.0 and later:

1. Click the Reports icon in OfficeMate.
2. Click the On Demand tab.
3. Select the Listing report that you want to print.
   Note: If the reports are not visible, click Add, select the reports to add, and click Select to add them to the On Demand tab.
4. Click Preview.
   The OfficeMate Custom Inventory Reports window opens.
5. Choose the appropriate criteria from the Data Selection and Report Grouping groups.
6. Click Process.

To print these reports in OfficeMate 9.5 and earlier:

1. Click the Reports icon in OfficeMate.
2. Click the On Demand tab.
3. Select the Listing reports that you want to print.
   Note: If the reports are not visible, click Add, select the reports to add, and click Select to add them to the On Demand tab.
4. Choose appropriate selection criteria and sort order options on the right side of the window.
5. Click Print and follow the on-screen prompts to print the reports.

Why is CPT II code 2021F not autopopulating for meaningful use or PQRS?

August 7, 2012, 2:24 am

≫ Next: How do I record PD values for single vision lens orders I send through the OfficeMate Lab Interface?

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Abstract:

If CPT II code 2021F is not autocoding, first check to make sure that you have enabled PQRS autocoding. If you enable PQRS autocoding, all PQRS-applicable diagnoses and procedures appear in green text in the exam windows.

If CPT II code 2021F is still not autocoding, follow the instructions below:

1. In a patient's exam, click the Exam - Special Tests tab.
2. Click the Examination category bar.
3. Select the Retina - Vascular check box and click Process.
4. Select the RETINAL VASCULAR DISORDERS and Impression check boxes.
5. In the RETINAL VASCULAR window, select one of the following check boxes to indicate that you documented the macular edema:

• Macular edema WNL
• Edema
• Macular elevation

In the IMPRESSION/RETINA - VASCULAR window, document diabetes and retinopathy. You must select a severity for the observation you recorded. Possible selections include, but are not limited to, the following:

• Severity, Mild
• Moderate
• Severe

Open the Diagnosis/Procedure Coding window to check if the codes are now autocoding.

Note: In order for CPT II code 2021F to autocode, you must document the presence/absence of macular edema and the severity of the condition. If you do not record macular edema or the severity, then you must manually record CPT II code 2021F.

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How do I record PD values for single vision lens orders I send through the OfficeMate Lab Interface?

August 9, 2012, 6:48 pm

≫ Next: Why don’t all the lens mapping selections show in the Lab Interface Lab Product Mapping utility when they appear in Innovations?

≪ Previous: Why is CPT II code 2021F not autopopulating for meaningful use or PQRS?

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Abstract:

If you are sending an eyewear order for single vision lenses through the OfficeMate Lab Interface, the usage you select on the lab order determines which PD values are used by the lab:

• Reading Single Vision: Only the near PD values are sent to the lab.
• Distance Single Vision: Only the distance PD values are sent to the lab.
• No usage selected: You will need to edit the PD values according to how the Rx is going to be dispensed. If the Rx is for reading, the distance PDs (for mono and binocular) should be zero. Likewise, if the Rx is for distance, the near PDs should be zero. The Lab Interface will switch the near and distance PD values depending on how the PDs were entered so the lab will receive the correct PD values. Eyefinity recommends this method if you send some orders through the Lab Interface, and others through the VSP interface, since the usage selected does not change the PD values on VSP orders.

Note: The Rx values for Add power and Seg Ht remain unchanged, regardless of the usage selected. The Rx should always be entered as the lab should receive it.

Why don’t all the lens mapping selections show in the Lab Interface Lab Product Mapping utility when they appear in Innovations?

August 14, 2012, 1:52 am

≫ Next: How do I record the CLIA number for a lab test on a fee slip in OfficeMate?

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Abstract:

If you are using the OfficeMate Lab Interface with Innovations, the lens mapping data must be updated in the Lens Product Mapping utility database so that the same selections in Innovation are available in the Lens Product Mapping utility. As new lens data is added into Innovations, the data must be synchronized between the two systems. Complete the following procedure after each time you add or update lenses in OfficeMate:

1. Navigate to the Innovations outgoing folder, which may be similar to the following: C:\Users\Public\Public Documents\Occuco\Innovations\Outgoing.
2. Delete the lens.val file. You can also rename the file instead to something similar to lens_1.val, just in case you need to revert to the previous file.
3. Go into the Settings Navigator in Innovations.
4. Select Lens Database.
5. Right-click and select Export Validation Files.
   This will create the lens.val file in the following folder: C:\Users\Public\Public Documents\Occuco\Innovations\Outgoing.
6. Copy the lens.val file from C:\Users\Public\Public Documents\Occuco\Innovations\Outgoing into the following folder: C:\OFFICEMATE\DATA\Setup Data\Innovations. If needed, overwrite the previous lens.val file.
7. Open the Lab Product Mapping utility and click the Lab Data Loader tab.
8. Select Innovations from the Lab System drop-down menu.
9. Click the Load Tree button.
   A message displays, informing you that the Tree data has been loaded.
10. Click OK.
11. Close the Lab Data Loader window.
12. Map the lenses per your usual process. The selections available in Innovations are now available in the Lab Product Mapping utility.

How do I record the CLIA number for a lab test on a fee slip in OfficeMate?

August 14, 2012, 9:56 pm

≫ Next: If I close an exam without finalizing it, is the exam counted toward meaningful use calculations?

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Abstract:

OfficeMate currently does not include CLIA numbers (X4 qualifiers) in its database of procedure codes. However, Eyefinity does plan to include the CLIA numbers in a future release. If you need to bill a CLIA number, Gateway EDI may be able to write a rule to allow the number to be billed. Otherwise, you can follow the instructions below to add the CLIA number to a fee slip in OfficeMate:

1. From OfficeMate, open a fee slip.
2. Post the charges to the fee slip.
3. Select the patient's insurance from the Insurance drop-down menu.
4. Click the Auth/CoPay button.
5. Select Medicare from the drop-down menu.
6. Click New.
7. Type the authorization number of the CLIA in the Authorization ID text box.
8. Select the Services check box and select the correct expiration date.
9. Click Save and Exit.
10. On the fee slip, click Record.
11. Check your CMS 1500 Form, as the CLIA number will now appear on the form.

If I close an exam without finalizing it, is the exam counted toward meaningful use calculations?

August 15, 2012, 1:59 am

≫ Next: Reinstalling Microsoft SQL Server 2005 & 2008 on a Secondary Server

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Abstract: Regardless of whether an exam is closed or finalized, the exam contributes to your meaningful use calculations.

Reinstalling Microsoft SQL Server 2005 & 2008 on a Secondary Server

August 20, 2012, 8:41 pm

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Abstract:

Important Note: We highly recommend that you hire a Microsoft Certified Professional to evaluate and install SQL Server on your system. For more information on Microsoft SQL 2005 & 2008, go to http://www.microsoft.com.

The purpose of this knowledge base article is to provide IT professionals with a high-level outline of the steps necessary to reinstall Microsoft SQL Server on a secondary server. This article is not intended to be a step-by-step guide on how to install and set up Microsoft SQL Server. You can successfully install your Microsoft SQL Server with the help of this article in addition with the expertise from a qualified IT professional.

Eyefinity offers SQL reinstallation services for a flat fee; contact our Sales team at 800.269.3666 or OMsales@eyefinity.com for pricing information.

To reinstall Microsoft SQL Server on your system, follow the instructions below:

1. Back up your OfficeMate database. For more information on backing up your database, go to http://www.officemate.net/omkb/Article.aspx?id=10006.
2. Detach your OfficeMate database from the current instance. For more informati

Using OfficeMate/ExamWRITER on an Apple iPad

August 29, 2012, 8:34 pm

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Abstract:

Eyefinity officially supports the use of OfficeMate/ExamWRITER on the Apple iPad. You can use your iPad to remotely access a computer running OfficeMate/ExamWRITER in your practice. Whether you want to carry ExamWRITER with you from exam room to exam room, or you want to check in while you're on the go, you can now do so on your iPad.

For more information, refer to the "Using OfficeMate/ExamWRITER on an Apple iPad" document.

ExamDRAW Does Not Open When Clicking Icon Within ExamWRITER

September 5, 2012, 11:16 pm

≫ Next: Error 70: Permission Denied

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Abstract: If, when you click the ExamDRAW icon in ExamWRITER v10, ExamDRAW does not open, ensure that the correct permissions are set on your computer and that the logged in user has the correct role-based security settings. For more information about setting up permissions and role-based security, see the linked related articles below.

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Error 70: Permission Denied

September 17, 2012, 11:17 pm

≫ Next: CMS Quality Reporting Measure NQF 0038 - Childhood Immunization Status

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Abstract:

Error 70: Permission Denied with ECR Vault

You may receive Error 70: Permission Denied when, in a patient's record in ExamWRITER, you open the Images, Drawings, and Graphics category and attempt to open an image from the ECR Vault.

Contact Comsquared at ecrvsupport@comsquared.com to upgrade to ECR Vault 7.2.1 or later.

Error 70: Permission Denied with the VSP Interface

You may also receive Error 70: Permission Denied when you are attempting to obtain a VSP authorization from within OfficeMate. To resolve this error, complete the tasks below:

• Ensure that your permission are set up properly using the attached related article below
• Temporarily disable any anti-virus or other file protection software.
• Locate and move the VSPSentlog file to a temporary folder; OfficeMate will recreate this file when attempting to obtain another authorization.

Error 70: Permission Denied when Copying Products

You may also receive Error 70: Permission Denied when you are copying a product in OfficeMate/ExamWRITER that has a patient fee and you are logged on as a Terminal Server user. To resolve this error, complete the tasks below:

• Allow users to change the system time (Open the Group Policy Editor>Computer Configuration>Windows Setting>Local Policies>User Rights Assignment>Add users to Policy to "Change the system time.")
  OR
• Remove the patient fees from the product.

CMS Quality Reporting Measure NQF 0038 - Childhood Immunization Status

September 18, 2012, 7:20 pm

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Abstract:

The following information from CMS will help you meet CMS quality reporting measure NQF 0038 - Childhood Immunization Status. This article lists all of the codes for the denominator, numerator, and exclusions metrics for NQF 0038. Note that you do not need to request copies of patients' immunizations records and send them to CMS when you are attesting to meaningful use.

NQF 0038: The percentage of children 2 years of age who had four diphtheria, tetanus and acellular pertussis (DTaP); three polio (IPV); one measles, mumps and rubella (MMR); two H influenza type B (HiB); three hepatitis B (Hep B), one chicken pox (VZV); four pneumococcal conjugate (PCV); two hepatitis A (Hep A); two or three rotavirus (RV); and two influenza (flu) vaccines by their second birthday. The measure calculates a rate for each vaccine and two separate combination rates.

Denominator (for each numerator): Patient age >=1 AND <2 with 1 exam from any of these: 99201, 99202, 99203, 99204, 99205, 99211, 99212, 99213, 99214, 99215, 99217, 99218, 99219, 99220, 99241, 99242, 99243, 99244, 99245, 99341, 99342, 99343, 99344, 99345, 99347-99350, 99384, 99385, 99386, 99387, 99394, 99395, 99396, 99397, 99401, 99402, 99403, 99404, 99411, 99412, 99420, 99429, 99455, 99456 OR diagnosis code of these: V24, V25, V26, V27, V28, V45.5, V61.5, V61.6, V61.7, V69.2, V72.3, V72.4, V70.0, V70.3, V70.5, V70.6, V70.8, V70.9

NQF 0038: NUM1

Moving OfficeMate Suite data to a new server.

September 23, 2012, 8:47 pm

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Moving your OfficeMate and ExamWRITER Access database to a new server is a painless procedure. Follow the steps below and refer to the related articles, as needed, to move your data.

1. Back up your OMATE32/DATA folder from your current server and restore the OMATE32/DATA folder to the new server.
   http://www.officemate.net/omkb/Article.aspx?id=10006
2. Run the Change INI utility on each of the workstations to direct the OfficeMate Suite software to the new database location.
   http://www.officemate.net/omkb/article.aspx?id=19687
3. Ensure that your Windows Security setting allow other computers on the network access to your OfficeMate Suite data.
   http://www.officemate.net/omkb/Article.aspx?id=10859

Achieving Meaningful Use with COS & OfficeMate/ExamWRITER

September 26, 2012, 3:07 am

≫ Next: Achieving Meaningful Use with Delta ADD-POWER & OfficeMate/ExamWRITER

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Abstract: Click here for information about achieving meaningful use with COS and OfficeMate/ExamWRITER.

Achieving Meaningful Use with Delta ADD-POWER & OfficeMate/ExamWRITER

September 26, 2012, 3:09 am

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Abstract: Click here for information about achieving meaningful use with Delta ADD-POWER and OfficeMate/ExamWRITER.