Humphrey Matrix Interface Slow to Search

If you are using the Humphrey Matrix interface with ExamWRITER, the interface may perform slowly when searching for patients and reviewing images. If the Humphrey Matrix interface is performing slowly in your practice, follow the instructions below to download a patch to resolve the issue.

Note: You must be running OfficeMate/ExamWRITER 10.6 or later before installing the Humphrey Patch. If you are running an earlier version of OfficeMate/ExamWRITER, you must install the latest version before proceeding. For more information, go to myinstallcenter.officemate.net.

Download and install the Humphrey Patch on each computer connected to the Humphrey equipment.

1. Download the Humphrey Patch from http://oss.ome.s3.amazonaws.com/OT35120.exe and save the file to the OfficeMate Updates folder on your network. If your download folder has a different name, navigate to that folder.
2. Close OfficeMate and ExamWRITER on every computer.
3. On a computer connected to the Humphrey equipment, navigate to the OfficeMate Updates folder on your network.
4. Double-click OT35120.exe.
   The Open File - Security Warning window opens.
5. Click Run.
   The WinZip Self-Extractor window opens.
6. Click Browse, if necessary, and navigate to and select the location of your OMATE32 or OfficeMate folder (often C:\OMATE32 or C:\OfficeMate) and click OK.
7. Click Unzip to install the files.
8. Click OK after the file successfully unzips.
9. Click Close to close the WinZip Self-Extractor window.
10. Repeat steps 3–9 on each computer connected to the Humphrey equipment.
    Note: If you