Lens Information Missing from the Doctor Service Report

If you notice that the lens information is missing fromt he Doctor Service Report, perform the following steps:

1. Void or return the fee slip.
2. Cancel the order.
3. Get a new authorization if needed.
4. Open OfficeMate Administration.
5. In the Products & Services window, find the lens product from the affected order.
6. Rename the product, select the Inactive radio button on the Product Details tab, and save the product.
7. Open the Lens Product Loader, retrieve the lens lists, and load the affected lens again.
8. Recreate the order and fee slip.

This is a known issue that affects some progressive lenses. We will correct the error in a upcoming service pack for OfficeMate 10.6.