Where can I find my HISP?
Abstract: Your HISP is your direct address or secure messaging address (for example, johnny.doctor@joeseyecare.eyefinitydirect.com). These terms are synonymous.
View ArticleWhy don't the numbers for the Stage 1 measures match a document I'm viewing?
Abstract:CMS began renumbering the Stage 1 meaningful use measures in 2014. Our software, documentation, and training reflect the new numbers. Additionally, our documentation notes the former measure...
View ArticleError 4000 (Secure Messaging - Meaningful Use)
Abstract: If you receive a "Bad request (4000)" error while setting up secure messaging in the Secure Messaging Portal Setup window, delete any special characters (for example, quotes (") and dashes...
View ArticleError 62 on ExamWRITER 6.4, "Run-time error 62..Input past end of file"
Abstract:If you are receiving error 62 while you are using ExamWRITER 6.4, you have a locked record that you are trying to access. To rectify this error message, upgrade to the latest version of...
View ArticleHow does equipment physically interface with ExamWRITER?
Abstract:The Marco, Topcon, Huvitz, Reichert, and Vision Medical Instrument lensometers, digital refractors, autorefractors/keratometers, tonometers, and pachymeters interface with ExamWRITER via a...
View ArticleDownloading and Installing OfficeMate/ExamWRITER 11.2
Abstract:OfficeMate/ExamWRITER 11.2 is available to download on MyInstallCenter. Installing 11.2If you are a new user, follow these instructions to install OfficeMate/ExamWRITER 11.2If you are an...
View ArticleWhy is the calculator showing patients in the numerator when I didn't record...
Abstract:You may claim an exclusion from the vital signs measure if you believe certain vital signs aren't relevant to your scope of practice. Ideally, a zero numerator would support your exclusion....
View ArticleFormulary Codes (ePrescribing)
Abstract:The information in this article can help you understand what formulary codes mean in the ExamWRITER ePrescribing Interface. Contact the patient's insurance provider if you need specific...
View ArticleHow do I print addresses and messages on post cards?
Abstract:To print postcards using postcard stock with four cards on 8½" x 11" sheets, click the Reports icon in OfficeMate and create and print the "Post Card" report. To print post cards, select a...
View ArticleOfficeMate & ExamWRITER Paper Stock Specifications
Abstract:Letters & ListsPrint letters using 8½" x 11" paper stock or office letterhead.PostcardsPrint correspondence postcards using postcard stock with four cards on 8½" x 11"...
View ArticleWhat envelopes do you recommend for sending fee slips and monthly billing...
Abstract:Mail statements using #10 single window envelopes, #10 standard envelopes, or the Envelope for OfficeMate Statements/Invoices. Use #9 standard envelopes as return envelopes.
View ArticleDoes OfficeMate/ExamWRITER get updated with new procedure codes yearly?
Abstract:Procedure codes are not updated yearly in OfficeMate and ExamWRITER because the code list is very long and many clients do not need all of the new codes every year; however, in future versions...
View ArticleDoes OfficeMate work with continuous feed postcard stock?
Abstract: OfficeMate is not compatable with continuous feed postcard stock. OfficeMate recommends using postcard stock with four cards on 8½” x 11” sheets.
View ArticleTransferring Charges and Credits in OfficeMate
Abstract:For more information on transferring charges, see the Basic and Advanced Financial Transaction recorded video tutorial at https://www.officemate.net/training_om_ew.aspx. You can also read the...
View ArticleHow do I return a product?
Abstract:To return a product in OfficeMate, follow the instructions below:Open the Fee slip Item Return window using one of the following methods:- Open the Patient's ledger, select a fee slip, fee...
View ArticleCDAs Not Being Created (OfficeMate/ExamWRITER v11.2)
Abstract:Issue: After upgrading from OfficeMate/ExamWRITER v10.8.6 or below to v11.2, you cannot create CDA clinical summary and transition of care exports. Resolution: Contact Eyefinity Customer Care...
View ArticleUsing the Update CDA Utility (OfficeMate/ExamWRITER v11.2)
Abstract:If you were using OfficeMate/ExamWRITER v10.8.6 or below and you upgraded to v11.2 between December 3, 2014, and December 18, 2014, you must run the Update CDA Utility in order to correct an...
View ArticleHow do I create and print statements?
Abstract: See the "Creating & Printing Statements" section in the OfficeMate User's Guide for detailed instructions on creating and printing statements. For a complete copy of the OfficeMate User's...
View ArticleIDCO0058: Frame Type is Missing or Invalid (VSP Response)
Abstract:If you receive error IDCO0058: Frame type is missing or invalid (VSP Response) when you are submitting a lens order to Eyefinity through the OfficeMate VSP Interface:Verify that the frame...
View ArticleBacking Up & Restoring Data
Abstract:For information on backing up and restoring your OfficeMate/ExamWRITER database and important files, refer to the document that is attached to this article.The "Backing Up and Restoring Data"...
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