Downloading and Installing OfficeMate/ExamWRITER 10.8.6 Service Pack 4 (FULL)
Abstract:OfficeMate/ExamWRITER v10.8 SP4 is now available for you to download and install. It is important that you install this latest release by April 1 to take advantage of the latest features and...
View ArticleInformation Not Transferred Between OfficeMate and Eyefinity EHR
Abstract:If you upgraded to OfficeMate v11.1 or v11.2 and you are also using Eyefinity EHR, information will not be sent between the two systems until you manually start the EFSyncService. Follow the...
View ArticleMcKesson January 2015 Server Patch
Abstract:Due to changes that RelayHealth made to their servers, it is very important that you carefully follow the instructions in this article to ensure that your insurance claims continue to be...
View ArticleHow do I post interest paid by an insurance company?
Abstract:You have three options for posting interest in OfficeMate. Your office policy dictates which option you should use. If you have questions or concerns about creating an office policy for...
View ArticlePreparing for OfficeMate/ExamWRITER v11
Abstract:In order to complete a successful upgrade to OfficeMate/ExamWRITER v11, you must complete the following tasks before and after your upgrade.Before You Upgrade to OfficeMate...
View ArticleProgramming Your Metrologic Barcode Scanner
Abstract:See the attached document to program your Metrologic barcode scanner. Complete instructions or using your barcode scanner with OfficeMate are given to you when you purchase the barcode scanner...
View ArticleCan I use a wireless scanner to record inventory in OfficeMate?
Abstract:Yes, you can use the Datalogic Gryphon I GM4100 USB Cordless Handheld Scannerwith OfficeMate. For information on this scanner and how to purchase it, go to...
View ArticleOfficeMate Enterprise & SATO CX400 Scanner Hardware Setup Information
Abstract:See the attached document to view a hardware setup diagram for OfficeMate Enterprise and your SATO CX400 scanner.
View ArticleUsing the eDocuments Scanning Feature with Remote Desktop (OfficeMate...
Abstract:Follow the instructions in this article to install RemoteScan and begin scanning documents in OfficeMate Enterprise through Remote Desktop. See the article attachment for a graphic...
View ArticleOffice Manager Responsiblities for Achieving Meaningful Use with...
Abstract:Use the checklist at www.officemate.net/pdfs/OfficeManagerMUChecklist.pdf as a helpful reminder tool for office managers in your practice to help you achieve meaningful use and be eligible for...
View ArticleOfficeMate Support for Windows Vista
Abstract:Eyefinity no longer supports OfficeMate/ExamWRITER on Windows Vista. You should upgrade any computers in your practice running Windows Vista to Windows 7, which is a much more stable...
View ArticleCreating PDFs to Attach to OfficeMate & ExamWRITER
Abstract:If you want to create an eDocument for a device like a topographer, that is connected to a computer but does not integrate with ExamWRITER, the most expedient way to create an electronic...
View ArticleHow do I open the OfficeMate Suite database on the server from a client...
Abstract: To open the OfficeMate Suite database on the server from a client computer, you must have properly mapped the folder containing the database to the client computer. For information on mapping...
View ArticleWhy do my workstation PCs take longer to access data than my server PC?
Abstract:Accessing data from your workstation PCs is most likely slower than accessing data from your server because your server doesn't use the network to access the data. If you feel that your...
View ArticleUsing the Change Provider Utility
Abstract:You can use the Change Provider Utility to transfer patients and all of their transactions from one provider to another provider. To use this utility, follow the instructions below: Close...
View ArticleError 217833
Abstract:If you receive Error 217833 (Procedure: fun_AddToQuickList), the Initial text box on a patient's Demographics window may have an apostrophe or more than one character. The Initial field should...
View ArticleWhy do the product names of some of my contact lenses in ExamWRITER have...
Abstract:If you are using ExamWRITER with AcuityLogic, some of the product names of your contact lenses may have tildes (~) in front of them. If you are converting from OfficeMate or another practice...
View ArticleError When Sending Message Through ExamWRITER/AcuityLogic HL7 Interface
Abstract:After setting up the ExamWRITER/AcuityLogic HL7 Interface, you may receive the following error in the HL7 Service Log when attempting to send an HL7 message from ExamWRITER to...
View ArticleHL7 Interface is Slow Sending Charges to PMS
Abstract:If you are using the HL7 interface to send billing, Rx information, and contact lens SKUs (if selected) from ExamWRITER to AcuityLogic or COS, and the interface is slow sending the...
View ArticleHumphrey Folder Path and Serial Number are Not Saving
Abstract:If you are setting up the Humphrey equipment interface in ExamWRITER and the folder path and serial number will not save, follow the instructions below:Navigate to the Windows folder on the...
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