New Business Associate Agreement (BAA) Online
Abstract:Eyefinity has posted its new Business Associate Agreement (BAA) online at https://secure.eyefinity.com/eyefinity/html/business_associate_agreement.htm. This agreement is effective as of July...
View ArticleProgressive Lens Power Range Only Has V2300 Code Option (OfficeMate)
Abstract:Although you are only able to set up power ranges for progressive lenses with a V2300 (and not a V2200) CPT code in OfficeMate, there is no impact to your provider reimbursements on VSP...
View ArticleDoctor Not Receiving EHM Payments for VSP Patients
Abstract: If you are using OfficeMate/ExamWRITER v10.8, you must close or finalize exams on which you recorded VSP EHM information in order for the Eye Health Management program to receive your...
View ArticleCannot Select Dilation and None VSP EHM Check Boxes When Finalizing Exam...
Abstract:When recording an exam for a VSP patient in ExamWRITER v10.8, the following known issue exists:You cannot select a VSP EHM option (Dilation, Diabetes, Diabetic Retinopathy, Hypertension, High...
View ArticleCannot Edit Therapeutic Medication Rx with Missing Strength
Abstract: If you upgraded to ExamWRITER v10.8 and are unable to edit an existing current therapeutic medication Rx because the strength is missing, delete the Rx and create a new Rx order.
View ArticleZeiss FORUM 3.1 will not open in ExamWRITER 10.6, 10.7, or 10.8
Abstract:If you are using the Zeiss FORUM 3.1 software with ExamWRITER 10.6 through 10.8, ExamWRITER may be unable to launch FORUM. To resolve this issue, perform the following steps:Download the...
View ArticleCan I have my signature printed on my prescriptions automatically?
Abstract:Starting in ExamWRITER 8.0, you can select a JPEG image of a provider's signature that will print on medical prescriptions (not contact lens or eyewear prescriptions). To attach a signature,...
View ArticleWill I automatically be upgraded to SQL Server 2008 R2 Express when I upgrade...
Abstract:No. When you upgrade to OfficeMate/ExamWRITER v10.8 or higher, your Microsoft SLQ Server 2005 Express product will not automatically be upgraded to SQL Server 2008 R2 Express. SQL Server 2008...
View ArticleCan OfficeMate/ExamWRITER be used across a VPN?
Abstract:Yes, OfficeMate/ExamWRITER can operate over a virtual private network (VPN), however, this method is not recommended for thick-clients. The preferred method for connection for thin- and...
View ArticleSame OPISPRN.rtf Letter Populates Despite Patient Selected (ReportWRITER)
Abstract:If you are an existing OfficeMate client who uses ReportWRITER and the same OPISPRN.rft letter populates in ReportWRITER despite the patient you've selected, follow the steps below:Ensure that...
View ArticleDetaching a Database from Microsoft SQL Express Server
Abstract:Follow the instructions below to detach a SQL database from your Microsoft SQL Express Server:Important Note: We highly recommend that you hire a Microsoft Certified Professional to help you...
View ArticleAchieving Meaningful Use Stage 1 with COS & OfficeMate/ExamWRITER
Abstract:Click here for information about achieving meaningful use Stage 1 with COS and OfficeMate/ExamWRITER.
View ArticleAchieving Meaningful Use Stage 1 with Delta ADD-POWER & OfficeMate/ExamWRITER
Abstract: Click here for information about achieving meaningful use Stage 1 with Delta ADD-POWER and OfficeMate/ExamWRITER.
View ArticleI would like to install the OfficeMate Suite on a new computer and network...
Abstract:Although Eyefinity does not support hardware and network issues, we have prepared the attached articles that will help you map your network drives and share your data folders so that you can...
View ArticleVSP out-of-pocket calculation does not include additional frame or lens payments
Abstract:While recording a VSP order, you may receive a message stating that the patient out-of-pocket costs may not include additional frame or lens payments. This message is due to changes to certain...
View ArticleTransitioning to the CMS 1500 (2/12) Claim Form
Abstract:Eyefinity is currently updating its software to comply with CMS 1500 (02/12) claim form changes. The software will be available before the required deadline. We will update this article when...
View ArticleCan I use the OfficeMate Suite on computers that are part of a wireless network?
Abstract:Yes, you can use the OfficeMate Suite on computers that are part of a wireless network. Eyefinity highly recommends employing a Microsoft certified MCSE hardware and network technician to...
View ArticleZeiss i.Profiler Error 6 Overflow
Abstract:If, while opening the Zeiss i.Profiler ExamWRITER Equipment Interface in a recent patient exam on ExamWRITER v10.6 or v10.8, you receive an error 6 overflow message that states, "Zeiss DLL...
View ArticleICD-10 Codes
Abstract:The International Statistical Classification of Diseases and Related Health Problems 10th Revision (ICD-10) is a coding of diseases and signs, symptoms, abnormal findings, complaints, social...
View ArticleFrames Data CD is Not Loading in OfficeMate
Abstract:If your Frames Data CD is not loading in OfficeMate, follow the troubleshooting tips below:Ensure that you are using the latest version of OfficeMate. To install the latest version of...
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