Exporting an Outside Rx from Eyefinity EHR into OfficeMate (Update!)
Abstract:To export an Rx from Eyefinity EHR and import it into OfficeMate, even if it is not attached to an exam, follow the instructions below and download an updated file that allows you to use this...
View ArticleHumphrey Field Analyzer Equipment Interface Not Working After 12.0 Upgrade
Abstract:Issue: The Humphrey Field Analyzer ExamWRITER equipment interface stops working after upgrading to ExamWRITER 12.0. The interface may send incorrect patient demographic (i.e., patient number)...
View ArticleHow do I record CLIA numbers and X4 qualifiers for lab tests in OfficeMate?
Abstract:In OfficeMate 11.2 and below, you can record a CLIA number on a fee slip so that it populates box 23 on the CMS 1500 form, but you cannot populate an X4 qualifier in ANSI files. When you...
View ArticleSubmitting Feature/Enhancement Requests & Ideas
Abstract:We always welcome and value comments and feedback from our software users! Do you have an idea for a new feature or enhancement? Let us know!Here's how you can help us improve our software...
View ArticleZeiss i.Profiler Error -2147012795
Abstract:Issue: While using the Zeiss i.Profiler ExamWRITER equipment integration with version 12 on Windows 8 or 7, you receive a Zeiss DLL SOAPUpdatePatient Error, -2147012795, and cannot use the...
View ArticlePQRS Workflow
Abstract:The procedure for coding for each Physician Quality Reporting System (PQRS) measure varies, as each measure has different requirements. The following procedure explains the overall process of...
View ArticleOfficeMate Appts. Created Prior to Daylight Saving Time are Incorrect after...
Abstract:Issue: OfficeMate appointments created during Daylight Saving time for dates that fall within Standard Time are off by one hour in the Eyefinity EHR Quick List. Appointment times in OfficeMate...
View ArticleDownloading & Installing OfficeMate/ExamWRITER 12.0.3 SP4
Abstract:OfficeMate/ExamWRITER 12.0.3 SP4 is now available to download! This service pack ensures that your reimbursements for VSP promotions are accurate, fixes issues that were causing insurance...
View ArticlePatient Portal Timestamps are in Coordinated Universal Time Only (Secure...
Abstract: Despite updating settings in the patient portal, timestamps always display in Coordinated Universal Time (UTC), and are not changed during Daylight Saving Time (DST).
View ArticleZip Code is Not Saving/Correct in Secure Messaging Portal (Meaningful Use)
Abstract:The Eyefinity Development team is aware that zip codes are not saving properly in the Secure Messaging Portal Setup window and they are displaying incorrectly in the patient portal. The...
View ArticleResetting Staff/Provider Secure Messaging Portal Password (Meaningful Use)
Abstract:If a staff member or provider has forgotten their provider portal password at https://eyefinityew.com, follow the instructions below to reset it:From within the provider portal at...
View ArticlePatient Did Not Receive Email with Username and Password (Secure Messaging -...
Abstract:When you send a patient a clinical summary for the first time, the patient receives an e-mail notification that the CDA or CCR was sent. If the patient does not receive an e-mail with their...
View ArticleEyefinity Secure Messaging Provider Portal v2.0
Abstract:Eyefinity's secure messaging service is being upgraded from v1.0 to v2.0 on December 22, 2015. This new version resolves some issues that you may have experienced in v1.0 with your e-mail...
View ArticleResubmitting Gateway Secondary Claims
Abstract:In order to resubmit secondary claims through Gateway, you must be signed up for the electronic remittance and auto-secondary product features on Gateway’s Web site. To sign up for these...
View ArticleRemoving 90-Day Evaluation Error Messages (v8 and Below)
Abstract:Depending on your situation, follow the instructions below to remove the "This copy of OfficeMate (or ExamWRITER) is a 90 day evaluation and will expire on DD/MM/YYY" message."You Recently...
View ArticleError 13
Abstract:If you receive error 13 while trying to print a contact lens Rx order for a patient, ensure that the underlying conditions (if applicable) are recorded properly and that the lens name...
View ArticleInstalling OfficeMate/ExamWRITER on a Tablet PC
Abstract: Instructions for installing OfficeMate/ExamWRITER on a Tablet PC are the exact same as the instructions for installing OfficeMate/ExamWRITER on desktop computers. For more information on...
View ArticleTablet PC Specifications
Abstract:The hardware and software specifications for tablet PCs are the same as desktop PCs (see related link below for complete system specifications). Notes:Our software requires a minimum screen...
View ArticleHow do I update the quantity on hand for my frame inventory?
Abstract:To update the quantity on hand for your frame inventory, follow the instructions below:Click the Products icon, select Inventory, and select Adjustments.Select an adjustment type from the...
View ArticleUnable to determine if your system needs the installation prerequisites OR...
Abstract:If you receive this error message, you will need to switch the Terminal Server to Install mode before running the OfficeMate Server and OfficeMate Suite installers to ensure that the files are...
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