Where can I record a patient's prior authorization number on the CMS 1500...
Abstract:Box 23 on the CMS 1500 form is designated for prior authorization numbers. If you are using OfficeMate 12.0.2 and below, you will have to manually type the patient's prior authorization number...
View ArticleHow can I find a claim in Billing History?
Abstract:You can view a claim in Billing History in the following ways:Click the Billing History icon in the Third Party Processing window to view the date the claims were created. You can also search...
View ArticleDiagnosis Codes in OfficeMate & ExamWRITER
Abstract:Occasionally, an update to OfficeMate/ExamWRITER includes the most recent diagnosis codes. Check the enhancements document, which can be found under the Help menu by selecting What's New, for...
View ArticleUsing the Change .INI Utility
Abstract:The OfficeMate Change .INI Utility changes updates your Omate32.ini file’s data directory. If you are using a Microsoft Access database with the OfficeMate Suite, read the instructions in the...
View ArticleHow do I move products from one Product Type to another?
Abstract:You can use the Move Products Utility to move products from one Product Type to another. To use this utility, follow the instructions below:Close OfficeMate and all other applications on all...
View ArticleHow can I remove inactive items from the Product Add-Ons list on the...
Abstract:To remove inactive items from the Product Add-Ons list, follow these steps:In the OfficeMate main window, click the Products icon.Select Products and Services.Select the type from the Product...
View ArticleOfficeMate/ExamWRITER Support for Windows 10
Abstract:OfficeMate/ExamWRITER 12.0 and later is supported on Windows 10. Refer to the System Requirements page for a list of supported operating systems.Microsoft released its latest operating system,...
View ArticleHow do I print my list of vendors?
Abstract: To print a list of your vendors, open the Reports & Statements window and print the Vendor Listing report.
View ArticleHow do I transfer the price of a frame from the dispensary to the checkout desk?
Abstract: In order to properly price the frames that you are transferring into OfficeMate from FrameMate, you must calculate the fees in FrameMate. For information on calculating fees, see the "Using...
View ArticleWhich FRAMES Data CD/source should I use with FrameMate?
Abstract:For the most up-to-date frame information, use the monthly SPEX UPC CD or On Demand electronic download rather than the FRAMES Data Quarterly CD to load frame information into OfficeMate. The...
View ArticleReports Do Not Export to PDF (Crystal Report Viewer Error)
Abstract:Issue: You receive a Crystal Report Viewer error ("Failed to export the report.") when attempting to export OfficeMate reports to a PDF. Resolution: This error is caused by the KB3102429...
View ArticleWhy don't all of the diagnosis codes from the fee slip appear on my CMS 1500...
Abstract:The diagnosis codes recorded on a fee slip (up to 12 codes) will appear in box 21 on the CMS 1500 form. In box 24E on the CMS 1500 form, the diagnosis pointer (A B C D or any combination of...
View ArticleItems in the Customization Window That Can Be Modified
Abstract:The following list box items can be modified in the Customization window in OfficeMate Home Office/Administration:Adjustment TypeCityCommunication PreferenceContact Lens BlendContact Lens...
View ArticleError 75
Abstract:Error 75 indicates that the OfficeMate or OfficeMate Enterprise software cannot read the data because of a Windows permission setting. Perform the following steps to correct the permissions...
View ArticleOptos Capture/Review Not Responding
Abstract:If you are using the Optos equipment interface with ExamWRITER 11.1, 11.2, or 12.0.2, the Capture and Review programs may be unresponsive. You must exit Optos Capture/Reivew in order to return...
View ArticleError 217833
Abstract:Issue: If you receive Error 217833, it is most likely because you have an apostrophe in a field name or too many characters in a field name. Resolution: Remove the apostrophe or reduce the...
View ArticleElectronic Prescribing Controlled Substances (EPCS) in ExamWRITER
Abstract: You can now legally prescribe Schedule II–V controlled substances electronically in all 50 states. In fact, New York State’s I-STOP law requires all controlled substances be e-prescribed...
View ArticleWhy do 2014 Edition meaningful use and clinical quality reports produce...
Abstract:If your meaningful use and clinical quality measure numbers are producing unexpected results, perform the following steps:Ensure you're running the correct report.We added several permutations...
View ArticleOfficeMate Setup Tips for McKesson Users
Abstract:If you are a McKesson user, see the attached PDFs for tips on setting up OfficeMate v7/v8, v10, and v12. The purpose of these documents are to help ensure that your correct NPI and legacy ID...
View ArticleOfficeMate Setup Tips for GatewayEDI Users
Abstract:If you are a GatewayEDI user, please view one of the attached PDFs for tips on setting up OfficeMate v12, v10, v9, OfficeMate v7/v8, and OfficeMate Enterprise v2. The purpose of these...
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