Scanners to Use with the OfficeMate/ExamWRITER eDocuments Feature
Abstract: Eyefinity does not recommend a specific scanner brand or model.Although Eyefinity does not recommend a specific scanner brand or model (you can use any scanner that can create an electronic...
View Article2147217887 (Marco ExamWRITER Equipment Interface)
Abstract: If you are using the Marco RT-2100 (TRS-2100 or EPIC 2100), RT-5100 (EPIC 5100), RTS-1200, TRS-3100, or RT-900 (Evolution) ExamWRITER Equipment Interface with ExamWRITER v10.5 or v10.6, you...
View ArticleManifest and Final Rx Data Does Not Populate in ExamWRITER When Using Marco...
Abstract: If you are using the Marco Connect software version 8.2.0.3 with the Marco ExamWRITER Equipment Interface, the manifest and final Rx data in the Marco equipment will not transfer to...
View ArticleError When Sending Message Through ExamWRITER/AcuityLogic HL7 Interface
Abstract: After setting up the ExamWRITER/AcuityLogic HL7 Interface, you may receive the following error in the HL7 Service Log when attempting to send an HL7 message from ExamWRITER to...
View ArticleIf I add a procedure code in ExamWRITER and it is not displaying in the...
Abstract: If you add a procedure code in ExamWRITER and it is not displaying in the Diagnosis/Coding window, ensure that the procedure code is attached to a product or service in the Products window.
View ArticleDiagnosis Codes in OfficeMate & ExamWRITER
Abstract: Diagnosis codes are not updated yearly in OfficeMate and ExamWRITER because the code list is very long and many clients do not need all of the new codes every year; however, in OfficeMate and...
View ArticleUnable to Modify an Existing Rx Order in OfficeMate
Abstract: If you are unable to modify an existing Rx order in OfficeMate because you have recorded a return on the order's fee slip, follow the instructions below:Open the Rx Order window.Find and...
View ArticleYour iProfiler Device Most Likely is Not Connected (Zeiss i.Profiler...
Abstract: If, while using the Zeiss i.Profiler ExamWRITER Equipment Interface, you receive an error message that states, "Zeiss DLL DoDeviceFunction x=22 iProfiler Sync Result = Your iProfiler device...
View ArticleHumphrey Matrix Interface Slow to Search
Abstract: If you are using the Humphrey Matrix interface with ExamWRITER, the interface may perform slowly when searching for patients and reviewing images. If the Humphrey Matrix interface is...
View ArticleOfficeMate Support for Windows Vista
Abstract: Eyefinity no longer supports OfficeMate/ExamWRITER on Windows Vista. You should upgrade any computers in your practice running Windows Vista to Windows 7, which is a much more stable...
View ArticleOfficeMate/ExamWRITER Support for Windows 8
Abstract: We are currently testing OfficeMate/ExamWRITER with Windows 8. We will announce the specifics of Windows 8 support later this year.In the meantime, read on for information about how to...
View ArticleExamWRITER Menu Changes for Diabetic Impressions
Abstract: This patch is an elective update to the ExamWRITER 10.5 and 10.6 menu options on the Impression/Systemic window. The patch changes the following menu items:Changes the following Diabetes...
View Article-2147467259 (Reichert ExamWRITER Equipment Interface)
Abstract: If you are using ExamWRITER v10.6.16 in a cloud environment with the Reichert ExamWRITER Equipment Interface and you receive the following error message:Error Num=-2147467259 Error in:...
View ArticleHow can I email an itemized receipt?
Abstract:Patients with Open BalancesIf the patient has an open balance, perform the following steps:Export a PDF of the patient's itemized statement in the Reports and Statements window.Email the PDF...
View ArticleHow do equipment interfaces work in a network?
Abstract:The Marco, Topcon, Huvitz, Eagle Eye, Reichert, and Humphrey ExamWRITER equipment interfaces save equipment data to the ExamWRITER database, which then can be accessed by all computers...
View ArticleHow do I change a patient's secondary insurance to be his primary insurance...
Abstract:In OfficeMate v9 and above, highlight the insurance plan in the table at the top of the Patient Demographic window (Insurance tab) and click the up and down arrows on the right side of the...
View ArticleNo ID for Command (Woodlyn ExamWRITER Equipment Interface)
Abstract:If you are using the Woodlyn ExamWRITER Equipment Interface and you select to review the images and receive a "No ID for Command Select" error or if there is no Woodlyn icon under the Images,...
View ArticleOrdering Labels & Ribbon for the SATO CX400 or the SATO CG408TT Barcode Printer
Abstract:To order additional barcode labels and ribbon (Kit: Model#TT368, containing 4 rolls of labels and one ribbon), contact Arch Crown at 800.526.8353 or www.archcrown.com. When ordering additional...
View ArticleUsing the Do Not Print Utility
Abstract:You can use the Do Not Print Utility to remove the "Do not print on patient statement" flag on fee slips to allow statements and aging reports to print correctly. To use this utility, follow...
View ArticleIs there a way to send messages to other workstations on my network from...
Abstract:No, OfficeMate/ExamWRITER does not currently have a feature by which you can send instant messages or e-mails over your network, for example from your examination room to your staff at the...
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