OfficeMate Setup Tips for Users Submitting Paper Insurance Claims
Abstract:If you are submitting paper insurance claims in OfficeMate, see one of the attached PDFs for tips on setting up OfficeMate. If you are using OfficeMate v7.2 through v9.5, see the "Paper Claims...
View ArticleOfficeMate Setup Tips for VisionWeb Users
Abstract:If you are a VisionWeb user, see one of the attached PDFs for tips on setting up OfficeMate. If you are using OfficeMate v7.2 through v9.5, see the "VisionWeb Setup Tips" document, if you are...
View ArticleECR Vault Thumbnails Fail to Load in Exams
Abstract:If image thumbnails from ECR Vault are not displaying in ExamWRITER exams, perform the following steps:Open ECR Vault.Navigate to C:\Program Files\Comsquared\ECR...
View ArticleDownloading & Installing OfficeMate/ExamWRITER 12.0.3 SP5
Abstract:OfficeMate/ExamWRITER 12.0.3 SP5 is now available to download! This service pack tightens security access to the business insights financial dashboard, so that you can better control who in...
View ArticleUpgrading Microsoft SQL Server
Abstract:Important Note:We highly recommend that you hire a Microsoft Certified Professional to evaluate and install SQL Server on your system. We recommend partnering with Think Smart for your IT...
View ArticleUnable to access OfficeMate and ExamWRITER after upgrading to Windows 10
Abstract:Microsoft is urging everyone to upgrade to Windows 10, and this is catching some users by surprise. In addition to finding a new operating system when they arrive in the morning, some users...
View ArticleIntegrating otto with OfficeMate
Abstract:OfficeMate can share patient demographic information with otto to help you save time and eliminate double entry of data. To integrate OfficeMate and otto, you must install and run the EFSync...
View ArticleWhich Windows security settings can I apply to each computer running OfficeMate?
Abstract:The following steps should be completed by your certified network technician:On your server, assign the Everyone group Full Control (Share) permissions to the following DATA directories:–...
View ArticleError: "Wait for Server Install"
Abstract:If you receive a "Wait for Server Install" error while installing OfficeMate/ExamWRITER, the install isn't seeing specific files on the network that indicate the server has been completely...
View ArticleHow do I change the date of a payment on a patient's ledger after it has...
Abstract:Occasionally, a payment may be accidentally entered on the incorrect date. For example, the payment should have been entered on 07/15/2016 but was accidentally entered with posting date of...
View ArticleNegative priced items are not allowed. Please correct price.
Abstract:Follow the instructions listed here if any of the following actions results in a "Negative priced items are not allowed. Please correct price." error:Running the End of Day process;Creating a...
View Article2017 ICD-10 for OfficeMate/ExamWRITER 8.0.25 (October 1, 2016)
Abstract:CMS is making minor changes to the ICD-10-CM code set, Although these changes are referred to as the “2017” ICD-10 update, they are effective October 1, 2016. In some cases, CMS added new...
View ArticleHow can I apply a credit from a patient's previous fee slip to the current...
Abstract:OfficeMate can automatically use unapplied balances on the patient's current fee slip. Simply set up your preferences by following the instructions below.OfficeMate 9.0 or LaterOpen OfficeMate...
View ArticleHow do I add more diagnoses to the Clinical-Decision Support template if the...
Abstract:The expansion of ICD-10 codes has caused some users to hit the limit of the text box. We'll expand the limit in a future release to accommodate more, longer codes, but in the meantime, here's...
View ArticleIssues with Nidek Navis-EX Software Versions 1.3.4 and 1.3.5
Abstract:If you are using the ExamWRITER equipment interface with Nidek Navis-EX software version 1.3.4 or 1.3.5 and, after setting up the interface in ExamWRITER, the patient demographic information...
View ArticleFiles Needed to Set Up the NIDEK NAVIS-EX ExamWRITER Equipment Interface
Abstract:To set up the NIDEK NAVIS-EX ExamWRITER Equipment Interface, follow the instructions below and download the necessary setup files:Download the emrmiddleware.zip file at...
View ArticleIssues with Nidek Navis-EX Software Versions 1.5.1 & Above
Abstract:If you are using the ExamWRITER equipment interface with Nidek Navis-EX software version 1.5.1 or above and, after setting up the interface in ExamWRITER, the patient demographic information...
View ArticleDownloading & Installing the OfficeMate/ExamWRITER 12.0.3 SP7 Patch (Updated...
Abstract:If you installed OfficeMate/ExamWRITER 12.0.3 SP7 (either on Eyefinity.com or MyInstallCenter) on or before October 10, 2016, we recommend that you download and install the SP7 Patch that...
View ArticleIf I did not purchase my barcode printer from Eyefinity, how can I get the...
Abstract:If you did not purchase your barcode printer from Eyefinity or from Think Smart, Inc., you can purchase the documentation we have written to set up your new printer by calling us at...
View ArticleSerial Ophthalmic ExamWRITER Equipment Integration with Think Smart Not Working
Abstract:If you are using Think Smart to set up serial ophthalmic equipment for the first time to integrate it with ExamWRITER, or if your equipment integration has stopped working, verify that you...
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