Why don't all of the diagnosis codes from the fee slip appear on my CMS 1500...
Abstract:The diagnosis codes recorded on a fee slip (up to 12 codes) will appear in box 21 on the CMS 1500 form. In box 24E on the CMS 1500 form, the diagnosis pointer (A B C D or any combination of...
View ArticleDiagnosis Pointers (McKesson Users)
Abstract: If you are submitting insurance claims to McKesson from within OfficeMate, you cannot use multiple pointers in box 24E on the CMS 1500 form. Using multiple pointers will result in your entire...
View ArticleError -5001 : 0x80070002 (OfficeMate/ExamWRITER 8.0.25)
Abstract:If you receive error -5001 : 0x80070002 while installing OfficeMate/ExamWRITER 8.0.25, re-download the installation file completely. You must ensure that the entire installation file is...
View ArticlePopulating the Taxonomy Code with the ZZ Qualifier on CMS 1500 Paper Forms
Abstract:Note: The information in this article only applies to paper CMS 1500 insurance claims in OfficeMate 8.0 and below!Medicaid requires that only NPI numbers (and no legacy numbers) are recorded...
View ArticleMedicaid Rejection for Taxonomy Code in NCTracks Insurance Claims
Abstract:If you are getting NCTracks insurance claim rejections from Medicaid because of an incorrect taxonomy code and you are a Gateway EDI client, contact Gateway EDI to edit the claim and push the...
View ArticleError 340 (ExamWRITER)
Abstract:If you receive error 340 (control array element '1' doesn't exist), then you need to update your existing custom templates to include newer options. Open your templates and reselect all of the...
View ArticleSetting up OfficeMate for PQRS
Abstract:To set up OfficeMate or OfficeMate Enterprise to participate in the Physician Quality Reporting System (PQRS), you must first designate the PQRS diagnosis codes and then designate the Level II...
View ArticleWhen printing a patient statement, why doesn’t the balance does not match the...
Abstract:The balance on the Patient Ledger may be different than the balance on the printed statement for any of the following reasons:·On the Patent Ledger window, the DNP check box may be selected in...
View ArticleInvalid ICD-10 Codes
Abstract:If you are using OfficeMate/ExamWRITER 8.0.25 or OfficeMate/ExamWRITER 12.0 or above, you have a database of ICD-10 codes available to use. The following codes in the database, however, are...
View ArticleUser Account Control Error or Unable to Run .bat File to Fix Error 339
Abstract:Follow the instructions below if, while using the OfficeMate Suite you receive the User Account Control error that states, "A program needs your permission to continue. If you started this...
View ArticleHL7 Interface Overview
Abstract:The information below is applicable to OfficeMate Enterprise, ExamWRITER version 8.0 and above, and OfficeMate version 9.0 and above. The information in this article applies to you if you are...
View ArticleChange/Add Selections Not Saving in ExamWRITER 12.0
Abstract:Issue: While recording an exam in ExamWRITER 12.0, you click the Change/Add button on a Current Information window and deselect previously selected options. When you process the updated...
View ArticleUsing the ExamWRITER Templates Utility (Upgrades from v9 and Below Only!)
Abstract:If you have upgraded to a newer version of ExamWRITER and would like to use some or all of the new templates available with the version, follow the instructions below to download and use the...
View ArticleReconnecting to Humphrey Matrix Equipment After Upgrading to ExamWRITER 12.0
Abstract:Issue: After upgrading to ExamWRITER 12.0, you are unable to connect to the Humphrey Matrix equipment interface and select the "omlocal" option. Resolution:Close OfficeMate/ExamWRITER.Navigate...
View ArticleRequired Setup Information for Filing ANSI Formatted Insurance Claims
Abstract:To avoid errors when processing electronic claims using the ANSI format, ensure that the following information has been properly set up in OfficeMate/OfficeMate Administration:In the Business...
View ArticleInsurance carriers are requiring that we enter the ZIP+4 (nine-digit ZIP...
Abstract:Follow the instructions below in OfficeMate Administration v9 and above to ensure that your full nine-digit ZIP code is recorded for each of your locations. You must have the full nine-digit...
View ArticleDownloading & Installing OfficeMate/ExamWRITER 12.0.3 (SP1)
Abstract:OfficeMate/ExamWRITER 12.0.3 (SP1) is now available to download on MyInstallCenter! This service pack fixes issues identified in previous versions of OfficeMate/ExamWRITER, in addition to...
View ArticleAR Coatings Mapped for VSP are Not Saved
Abstract:Issue: While attempting to map AR coatings in the OfficeMate VSP Product Mapping window, the mappings are not saved. Mappings that are not saved properly can result in incorrect payments from...
View ArticleOfficeMate Reports Do Not Match Business Insights Dashboard, Powered by The EDGE
Abstract:The revenue and exam numbers in the business insights dashboard, powered by THE EDGE®, will be different than the numbers in your OfficeMate reports. Both are right, though. They are two...
View ArticleOfficeMate Business Insights Dashboard, Powered by The EDGE, Definitions
Abstract:If you are using OfficeMate 12.0.3 or above, you have access to the business insights dashboard, powered by The EDGE. Here are some definitions of terms used in the dashboard that will help...
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