Can I submit VSP Vision Care Finishing (IOF) orders though the OfficeMate VSP...
Abstract:Yes, you can submit VSP in-office finishing (IOF) orders through the OfficeMate VSP Interface. An office can use itself as a lab to edge lenses in-house and still bill the lenses through the...
View ArticleDiagnosis Codes in OfficeMate & ExamWRITER
Abstract:Occasionally, an update to OfficeMate/ExamWRITER includes the most recent diagnosis codes. Check the enhancements document, which can be found under the Help menu by selecting What's New, for...
View ArticleUsing the Do Not Print Utility
Abstract:You can use the Do Not Print Utility to remove the "Do not print on patient statement" flag on fee slips to allow statements and aging reports to print correctly. To use this utility, follow...
View ArticleHow do I void fee slips that are on hold?
Abstract:If you are using OfficeMate v10.5 or above, follow the instructions in this section:Open the Fee Slip window.Enter search information in the Last and First name text boxes and click F2 Find to...
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Errors 400, 189183, & 418105 (Secondary Resolution)
Abstract:If you receive error 400, error 189183, or error 418105 while attempting to print an Rx order or medical Rx order and you cannot resolve the issue using the methods in the knowledge base...
View ArticleHow do I attach scanned documents to patient records in OfficeMate and...
Abstract:You can scan documents (including insurance cards, IDs, EOBs, prior exams recorded on paper, or any other documents) into your computer and then link them to patient files in OfficeMate and...
View ArticleDownloading and Installing OfficeMate/ExamWRITER 11.1.9 Service Pack 3
Abstract:OfficeMate/ExamWRITER 11.1.9 Service Pack 3 (SP3) corrects several issues that were found after the initial release of v11.1 SP1 (see "What's Fixed?," below, for more information). If you are...
View ArticleError 3021 in ExamWRITER
Abstract:To ensure that you no longer receive error 3021 in ExamWRITER, install the latest version of OfficeMate/ExamWRITER at MyInstallCenter. A fix to this error was included in ExamWRITER versions...
View ArticleFinding the EHR Certification Number for OfficeMate/ExamWRITER
Abstract:An EHR Certification Number is not required when you initially register for Medicare and Medicaid EHR Incentive Program, but is required when you reach the attestation stage. Here is how to...
View ArticleTurning Off the Quick List Refresh Feature
Abstract:Large networks or older computers may experience degraded performance due to the frequency in which the patient Quick List refreshes and the volume of patient records being accessed. This...
View ArticleMarco & Topcon Equipment Interfaces Not Working/Error 3021
Abstract:Issue: The Marco and Topcon ExamWRITER equipment interfaces stop working after upgrading to ExamWRITER v12 or you receive error 3021 in LoadDBPresentingAidedVAData (Either BOF or EOF is True,...
View ArticleIs the General Ledger Interface compatible with QuickBooks 2011 and above?
Abstract:No. The General Ledger Interface in OfficeMate is only compatible with Intuit QuickBooks versions 2005-2010. We have phased out our QuickBooks integration and currently do not have any plans...
View ArticleHumphrey Field Analyzer Equipment Interface Not Working After 12.0 Upgrade
Abstract:Issue: The Humphrey Field Analyzer ExamWRITER equipment interface stops working after upgrading to ExamWRITER 12.0. The interface may send incorrect patient demographic (i.e., patient number)...
View ArticleHow do I update the quantity on hand for my frame inventory?
Abstract:To update the quantity on hand for your frame inventory, follow the instructions below:Click the Products icon, select Inventory, and select Adjustments.Select an adjustment type from the...
View ArticleCreating an Aging Report that lists the insured ID, birthday, and last...
Abstract:The Aged A/R Report 30-60-90-120+ custom report does not include the insured ID, birthday, or last payment date. To create a report with this information, run the Accounts Receivable custom...
View ArticleDownloading & Installing OfficeMate/ExamWRITER 12.0
Abstract:OfficeMate/ExamWRITER 12.0 is now available to download on MyInstallCenter! This version is ICD-10 ready. Install it now so that you, too, are ICD-10 ready!Installing 12.0If you are a new...
View ArticleUnable to Send RGP Prescriptions from Eyefinity EHR 4.7 to OfficeMate 11
Abstract:Issue: Due to changes implemented on May 31, 2015, with the Eyefinity EHR 4.7 release, if you are integrating OfficeMate 11 with Eyefinity EHR, you will not be able to send rigid gas permeable...
View ArticleICD-10 Codes
Abstract:Update H.R. 4302 was passed by both the House and Senate in March 2014, and was signed into law by President Obama April 1, 2014. H.R. 4302 delays the requirement of ICD-10 codes until October...
View ArticlePreparing for OfficeMate/ExamWRITER 12
Abstract:In order to complete a successful upgrade to OfficeMate/ExamWRITER 12, you must complete the following tasks before and after your upgrade.Before You Upgrade to OfficeMate...
View ArticleCustomizing Security Preferences
Abstract:OfficeMate/ExamWRITER 9.0 or LaterIf you are using OfficeMate 9.0 or later, you are using a role-based security system, which allows different types of users (roles) to access different areas...
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