Missing CPT Codes and Power Ranges (OfficeMate v10.8 New Users)
Abstract: If you installed OfficeMate v10.8 as a new user (i.e., you did not upgrade from a previous version), then the CPT codes are not mapped for product attributes as they should be. In addition,...
View ArticleZeiss FORUM 3.1 will not open in ExamWRITER 10.6, 10.7, or 10.8
Abstract:If you are using the Zeiss FORUM 3.1 software with ExamWRITER 10.8.6 or later, ExamWRITER may be unable to launch FORUM. To resolve this issue, perform the following steps:Download the...
View ArticleZeiss i.Profiler Error 6 Overflow
Abstract:If, while opening the Zeiss i.Profiler ExamWRITER Equipment Interface in a recent patient exam on ExamWRITER v10.6 or v10.8, you receive an error 6 overflow message that states, "Zeiss DLL...
View ArticleOptos Capture/Review Not Responding
Abstract:If you are using the Optos equipment interface with ExamWRITER 11.1, 11.2, or 12.0.2, the Capture and Review programs may be unresponsive. You must exit Optos Capture/Reivew in order to return...
View ArticleReichert Phoropter Not Working (ExamWRITER Equipment Interface v11.2 and Above)
Abstract:Issue: While using ExamWRITER 11.2 or above, you are unable to successfully integrate with the Reichert phoropter equipment interface. No .xml file is created after selecting to input...
View ArticleIssues with Nidek Navis-EX Software Versions 1.5.1 & Above
Abstract:If you are using the ExamWRITER equipment interface with Nidek Navis-EX software version 1.5.1 or above and, after setting up the interface in ExamWRITER, the patient demographic information...
View ArticleOptos Timeout Error
Abstract:Issue: You receive a time out error (OMWquipIF Optos Error - OM_Optos IF Error Num=0) after clicking the Interfaces icon in ExamWRITER and selecting Optos:Capture.Resolution: Follow the...
View ArticleDocumenting MIPS Improvement Activities in ExamWRITER (2017)
Abstract:In this new performance category for 2017, you’re are rewarded for care focused on care coordination, beneficiary engagement, and patient safety. The Improvement Activities category is worth...
View ArticleRuntime Error -2147217871 in the CMS Quality Reporting window
Abstract:If you receive runtime error -2147217871 while calculating clinical quality measures for meaningful use reporting, download and install the ExamWRITER Regulatory Patch at...
View ArticleHow does equipment physically interface with ExamWRITER?
Abstract:The Marco, Topcon, Huvitz, Reichert, and Vision Medical Instrument lensometers, digital refractors, autorefractors/keratometers, tonometers, and pachymeters interface with ExamWRITER via a...
View ArticleCan I print frame tags and labels from OfficeMate?
Abstract:Yes, you can print frame tags and labels from within OfficeMate. Use the Dymo LabelWriter 400 or 450 printer to print labels. For more information on this printer, see the linked related...
View ArticleOfficeMate & ExamWRITER Paper Stock Specifications
Abstract:Letters & ListsPrint letters using 8½" x 11" paper stock or office letterhead.PostcardsPrint correspondence postcards using postcard stock with four cards on 8½" x 11"...
View ArticleCreating an Export File for Statements
Abstract:If you are submitting exported statements to a vendor, export the statements in OfficeMate using the MS Excel 97-2000 or MS Excel 97-2003 (data only) format and save the export file in the...
View ArticleCan I export the Internal Marketing report in XLS format without a header at...
Abstract:Yes, if you are using OfficeMate 12.0 or below. To export the data only, perform the following steps:Opent the Reports, Statements, & Graphs window and click the Internal Mareting...
View ArticleI would like to install the OfficeMate Suite on a new computer and network...
Abstract:Although Eyefinity does not support hardware and network issues, we have prepared two documents that will help you map your network drives and share your data folders so that you can view...
View ArticleLinking Optos & ExamWRITER Patients
Abstract:If you began using Optos before ExamWRITER, your Optos Patient IDs will be different than your ExamWRITER patient numbers; therefore, your Optos and ExamWRITER patients will not be linked to...
View ArticleTopcon IMAGEnet Equipment Interface Support Ending (ExamWRITER & Eyefinity EHR)
Abstract:The Topcon IMAGEnet 2000 and IMAGEnet Lite equipment interface will no longer be supported and working in ExamWRITER 14.0. With the redevelopment of OfficeMate/ExamWRITER using the .NET...
View ArticleExamWRITER and Eyefinity EHR Optovue Equipment Interface Not Working
Abstract:Untitled DocumentIssue: You are unable to use the Eyefinity EHR or ExamWRITER Optovue equipment interface. Note: This issue will be resolved in OfficeMate/ExamWRITER 14.0. Resolution: Navigate...
View ArticleCurrently Unable to Connect to the ePrescribe Site
Abstract:Untitled DocumentIssue: While attempting to open the ExamWRITER ePrescribing site, you receive an eRX Interface error that states, "Currently unable to connect to the ePrescribe site. Please...
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